Kirby, just curious: How often have you been able to successfully claim that insurance?
Helmut > Gesendet: Samstag, den 01.04.2023 um 00:07 Uhr > Von: "Kirby McDaniel" <[email protected]> > An: [email protected] > Betreff: Re: [MOPO] Paying global carriers for "insurance" that's worthless > > We are not going to send anything valued at over $200 without insurance. > It's a policy that has worked well for us over the years. > > Kirby McDaniel > movieart.com > > > On Mar 31, 2023, at 4:58 PM, P M <[email protected]> wrote: > > > > Towards the end of my active selling I stopped using the "insurance" > > offered by carriers. I felt like stating a value was just an invitation > > for sticky fingers, although, that said, the only thing I recall ever truly > > go missing was a beat up original French Grand Guignol act poster which I > > can only imagine got tossed as soon as it was opened. Broke my heart to > > have it disappear, lack of monetary value aside as it was almost certainly > > a 'one of' poster. > > > > Peter > > > > On Fri, Mar 31, 2023 at 5:01 AM Tony Calvert <[email protected] > > <mailto:[email protected]>> wrote: > >> I recently had an incident with Shipcover through Ebay. I sent a film > >> overseas and insured for $400, it arrived in Switzerland, then stopped. I > >> waited hoping it would arrive, but it did not. I could not figure out the > >> process to file a claim, when I finally called them they said it was 1 day > >> past the time limit. The person was very nice and sent me an email with > >> the information they needed, I sent it back and they put it in my PayPal > >> account that day. Not sure if this service is available outside of Ebay > >> or other outlets, or what the limits are, etc. I was very satisfied with > >> the process and service. Tony > >> > >> On Thu, Mar 30, 2023 at 6:44 PM Moviemem Original Movie Posters > >> <[email protected] <mailto:[email protected]>> wrote: > >>> Hi David > >>> > >>> The postal carriers make it very difficult and time consuming for sellers > >>> to even attempt to make a claim on insurance. Australia Post puts the > >>> onus on the receiver to take the package to the Post Office for > >>> inspection, then fill out forms, etc before even considering a claim. It > >>> can then take weeks to process. I have heard that Australia Post requires > >>> proof of value which is pretty difficult to establish with movie posters. > >>> > >>> > >>> > >>> Buyers don’t want to waste their time going this process. They just > >>> expect the seller to provide an immediate refund which is not > >>> unreasonable. The problem then is that the seller cannot make a claim on > >>> the insurance because the buyer hasn’t completed the necessary paperwork, > >>> etc. > >>> > >>> > >>> > >>> Thankfully, I have had very few problems with damaged packages but I am > >>> hearing more and more about the issues that sellers have with postal > >>> carriers so it is all very concerning. > >>> > >>> > >>> > >>> Regards > >>> > >>> > >>> > >>> John > >>> > >>> > >>> > >>> From: MoPo List <[email protected] > >>> <mailto:[email protected]>> On Behalf Of David Kusumoto > >>> Sent: 31 March, 2023 9:23 AM > >>> To: [email protected] <mailto:[email protected]> > >>> Subject: [MOPO] Paying global carriers for "insurance" that's worthless > >>> > >>> > >>> > >>> Really disturbed by this thread in that what you guys are experiencing > >>> feels like a total scam that has been carried out with impunity by global > >>> carriers for years. If I was a younger man back during my "reporting" > >>> days - I'd be using my old school contacts with desk editors and would be > >>> tearing out the floorboards and dry wall to investigate this nonsense. > >>> This is a legit news story. To learn small retailers like poster sellers > >>> - have been dealing with this crap forever is beyond the pale. > >>> Meanwhile, the lowly "spot consumer" is completely unaware of the > >>> dishonest / misleading practice of "taking money for insurance that's > >>> worthless." As I and others used to say, "Anything in Fine Print is > >>> NEVER Good News." Even Bruce H. used to tout the efficiency of UPS in > >>> relation to paying claims as a large customer - and I noticed this week > >>> that he's now qualifying those earlier recommendations on social media. > >>> Almost feels old USPS registered mail, which is slower - but what people > >>> still use to send $$$ slabbed comic books - must now be the "default" for > >>> domestic items - but is likely still useless for stuff sent overseas when > >>> the hand-off occurs to another carrier. And this is not going to be > >>> worth the trouble for one-sheets valued at $75-$200. > >>> > >>> > >>> > >>> Sorry to bring up eBay given their horrific sins harassing the Steiners - > >>> but what's it been like for dealers using its so-called all-inclusive > >>> "eBay International Delivery" or "Global Shipping Program" - whereby a > >>> "front of signage" presumption is made that eBay - (sort of like Amazon) > >>> - has taken overseas shipping "in house" - and is now responsible for > >>> point-to-point tracking and "insurance" coverage of all items sold on > >>> their platform? Rather than choosing "your own carrier" - there is now a > >>> voluntary option to let eBay handle overseas deliveries. I tried it a > >>> couple of times and I was surprised at how efficient it was for mid-range > >>> material. I sent some signed Broadway material to a buyer in Germany - > >>> and got real-time updates about progress. It was slower but still. It > >>> looks like eBay negotiated contracted rates with UPS, DHL, FedEx, etc. - > >>> to move those packages - even if those carriers end up sub-contracting to > >>> have Royal Mail or Deutsche Post / DHL, etc. or private people driving > >>> Ubers to deliver items the last few miles to a customer's home or office. > >>> -d. > >>> > >>> > >>> > >>> From: MoPo List <[email protected] > >>> <mailto:[email protected]>> on behalf of Moviemem Original > >>> Movie Posters <[email protected] <mailto:[email protected]>> > >>> Sent: Thursday, March 30, 2023 1:46 PM > >>> To: [email protected] <mailto:[email protected]> > >>> <[email protected] <mailto:[email protected]>> > >>> Subject: Re: Postal Service handling issues > >>> > >>> > >>> > >>> Hi Caitlin > >>> > >>> It does seem that they all have that get out clause but leave it to the > >>> sender to read the fine print. However, it doesn’t seem right that they > >>> still accept your money for insurance when it is likely that it won’t be > >>> covered. > >>> > >>> > >>> > >>> As to the customs charges (GST etc) I have been told that they would not > >>> be refunded in Australia if the package was damaged. > >>> > >>> > >>> > >>> I think you are right in saying that the only way to be sure of safe > >>> delivery of a high end package is to hand carry it yourself!! > >>> > >>> > >>> > >>> Regards > >>> > >>> > >>> > >>> John > >>> > >>> > >>> > >>> > >>> > >>> From: Caitlin Graham <[email protected] > >>> <mailto:[email protected]>> > >>> Sent: 30 March, 2023 7:09 PM > >>> To: Moviemem Original Movie Posters <[email protected] > >>> <mailto:[email protected]>> > >>> Cc: [email protected] <mailto:[email protected]> > >>> Subject: Re: [MOPO] Postal Service handling issues > >>> > >>> > >>> > >>> Hi John, > >>> > >>> > >>> > >>> I had an expensive poster go missing (I suspect stolen) in Fedex Memphis > >>> warehouse last Christmas when shipping UK-US. I had paid the Fedex > >>> insurance but subsequently discovered, like Helmut says, that their terms > >>> and conditions have a get-out-clause on anything 'unique' which includes > >>> all collectable items and even watches, jewellery, cellphones. So I had > >>> to claim on my own business insurance. All couriers seem to have a > >>> similar get-out clause so I don't even bother insuring shipments with the > >>> carrier any more and rely on my own transit insurance. > >>> > >>> > >>> > >>> Both me and the buyer were devastated as it was such a rare poster. > >>> > >>> > >>> > >>> If a poster arrived damaged, the buyer would simply need to return it to > >>> you and provide proof of the return export to obtain the import refund. > >>> Obviously that wouldn't work if they held on to the damaged poster - in > >>> which case they are not entitled to an import refund. > >>> > >>> > >>> > >>> There is definitely a big risk - I just avoid slipping into the USPS at > >>> all costs. I think if there was something extremely valuable and > >>> irreplaceable I would hand carry it myself! > >>> > >>> > >>> > >>> Best, > >>> > >>> Caitlin > >>> > >>> > >>> > >>> On Thu, 30 Mar 2023 at 09:30, Moviemem Original Movie Posters > >>> <[email protected] <mailto:[email protected]>> wrote: > >>> > >>> Hi Helmut > >>> > >>> I paid around $400.00 for insurance but I do agree that I might have > >>> wasted my money. I also get a lot of packages delivered from the US and > >>> UK and always have to pay the customs charges before the package even > >>> arrives in the country. I would say that there would be little to no > >>> chance of getting the customs charges refunded if the package arrived > >>> damaged. > >>> > >>> Bottom line is that there is a huge risk in sending high end posters > >>> internationally. It doesn’t matter how much you try to anticipate issues, > >>> sellers will always be at the mercy of the postal services. > >>> > >>> Regards > >>> > >>> John > >>> > >>> -----Original Message----- > >>> > >>> From: [email protected] <mailto:[email protected]> <[email protected] > >>> <mailto:[email protected]>> > >>> > >>> Sent: 30 March, 2023 6:06 PM > >>> > >>> To: Moviemem Original Movie Posters <[email protected] > >>> <mailto:[email protected]>>; [email protected] > >>> <mailto:[email protected]> > >>> Subject: Aw: [MOPO] Postal Service handling issues > >>> > >>> John, > >>> > >>> when shipping from Germany, there is no way to insure any collectibles > >>> beyond a value of €500 with any of the carriers. UPS in the US used to > >>> insure collectibles, but I don‘t know if they still do. For all I know, > >>> the Postal Services around the world do not. Chances are that you wasted > >>> the money on the insurance, as they would have never paid out anyway. In > >>> fact, if the value is over €500, you won‘t even get that amount, they > >>> simply pay nothing. UPS Germany makes this pretty clear in their Terms of > >>> Service. They also explicitly state out that they are under no obligation > >>> to tell you about this when they take your insurance money. > >>> > >>> All you could do is to get your own insurance policy, which is very > >>> costly. > >>> > >>> There are no custom duties on posters, only Import-VAT. As a business > >>> seller, it is easily refundable for me. For private buyers, I guess they > >>> have to prove that a shipment was returned and then file for a refund > >>> with customs. I never heard of anybody actually doing that. > >>> > >>> > >>> > >>> Helmut > >>> > >>> > >>> > >>> > Gesendet: Donnerstag, den 30.03.2023 um 01:09 Uhr > >>> > >>> > Von: "Moviemem Original Movie Posters" <[email protected] > >>> > <mailto:[email protected]>> > >>> > >>> > An: [email protected] <mailto:[email protected]> > >>> > Betreff: [MOPO] Postal Service handling issues > >>> > >>> > > >>> > >>> > Hi to you all > >>> > >>> > There have been lots of comments on Social Media about an increase in > >>> > damaged packages, no matter how well they are packed. > >>> > >>> > > >>> > >>> > I recently sold some high end posters to a collector in Europe. > >>> > Thankfully it all went very smoothly. > >>> > >>> > > >>> > >>> > However, much as I tried to anticipate any potential issues there was > >>> > always some risk involved: > >>> > >>> > > >>> > >>> > 1. The package was fully insured but there is some fine print about > >>> > what is and what is not covered. > >>> > >>> > 2. The buyer paid with Paypal. If the package was damaged in transit > >>> > and the buyer had to be refunded, Paypal do not refund their fee which > >>> > was significant. > >>> > >>> > 3. The buyer had to pay customs charges BEFORE the package even > >>> > landed in the country. > >>> > >>> > 4. If the package arrived damaged, the buyer would quite rightly > >>> > expect customs charges to be refunded but how would that work? I would > >>> > imagine that there would be a lot of red tape in getting a refund. > >>> > >>> > 5. I think some buyers would expect the seller to cover all costs > >>> > immediately in the event of damage. > >>> > >>> > > >>> > >>> > Fortunately, I didn't have any problems but just curious as to whether > >>> > everyone here takes into consideration all of the risks that are > >>> > involved in International Shipping of high end items. > >>> > >>> > > >>> > >>> > Regards > >>> > >>> > John > >>> > >>> > >>> > >>> > >>> > >>> To unsubscribe from the MoPo-L list, click the following link: > >>> https://listserv.american.edu/scripts/wa-american.exe?SUBED1=MoPo-L&A=1 > >>> > >>> > >>> To unsubscribe from the MoPo-L list, click the following link: > >>> https://listserv.american.edu/scripts/wa-american.exe?SUBED1=MoPo-L&A=1 > >>> > >> > >> To unsubscribe from the MoPo-L list, click the following link: > >> https://listserv.american.edu/scripts/wa-american.exe?SUBED1=MoPo-L&A=1 > >> > > > > To unsubscribe from the MoPo-L list, click the following link: > > https://listserv.american.edu/scripts/wa-american.exe?SUBED1=MoPo-L&A=1 > > > > > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ > How to UNSUBSCRIBE from the MoPo Mailing List > > Send a message addressed to: [email protected] > In the BODY of your message type: SIGNOFF MOPO-L > > The author of this message is solely responsible for its content. > Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
