One carrier who used to insure collectibles for up to €25.000 is DHL Express. I don‘t know if they still do, but if the issue is at hand, it should be worth to study their Terms of Service. I suggest to do that yourself and NOT rely on the opinion of some hotline geek.
As to charging but not paying: UPS Germany actually states in their ToS that they do not pay insurance on colllectibles AND that they are under no obligation to tell you this. Helmut > Gesendet: Donnerstag, den 30.03.2023 um 22:46 Uhr > Von: "Moviemem Original Movie Posters" <[email protected]> > An: [email protected] > Betreff: Re: [MOPO] Postal Service handling issues > > Hi Caitlin > It does seem that they all have that get out clause but leave it to the > sender to read the fine print. However, it doesn’t seem right that they still > accept your money for insurance when it is likely that it won’t be covered. > > As to the customs charges (GST etc) I have been told that they would not be > refunded in Australia if the package was damaged. > > I think you are right in saying that the only way to be sure of safe delivery > of a high end package is to hand carry it yourself!! > > Regards > > John > > > From: Caitlin Graham <[email protected]> > Sent: 30 March, 2023 7:09 PM > To: Moviemem Original Movie Posters <[email protected]> > Cc: [email protected] > Subject: Re: [MOPO] Postal Service handling issues > > Hi John, > > I had an expensive poster go missing (I suspect stolen) in Fedex Memphis > warehouse last Christmas when shipping UK-US. I had paid the Fedex insurance > but subsequently discovered, like Helmut says, that their terms and > conditions have a get-out-clause on anything 'unique' which includes all > collectable items and even watches, jewellery, cellphones. So I had to claim > on my own business insurance. All couriers seem to have a similar get-out > clause so I don't even bother insuring shipments with the carrier any more > and rely on my own transit insurance. > > Both me and the buyer were devastated as it was such a rare poster. > > If a poster arrived damaged, the buyer would simply need to return it to you > and provide proof of the return export to obtain the import refund. Obviously > that wouldn't work if they held on to the damaged poster - in which case they > are not entitled to an import refund. > > There is definitely a big risk - I just avoid slipping into the USPS at all > costs. I think if there was something extremely valuable and irreplaceable I > would hand carry it myself! > > Best, > Caitlin > > On Thu, 30 Mar 2023 at 09:30, Moviemem Original Movie Posters > <[email protected]<mailto:[email protected]>> wrote: > Hi Helmut > I paid around $400.00 for insurance but I do agree that I might have wasted > my money. I also get a lot of packages delivered from the US and UK and > always have to pay the customs charges before the package even arrives in the > country. I would say that there would be little to no chance of getting the > customs charges refunded if the package arrived damaged. > > Bottom line is that there is a huge risk in sending high end posters > internationally. It doesn’t matter how much you try to anticipate issues, > sellers will always be at the mercy of the postal services. > Regards > John > > > -----Original Message----- > From: [email protected]<mailto:[email protected]> > <[email protected]<mailto:[email protected]>> > Sent: 30 March, 2023 6:06 PM > To: Moviemem Original Movie Posters > <[email protected]<mailto:[email protected]>>; > [email protected]<mailto:[email protected]> > Subject: Aw: [MOPO] Postal Service handling issues > > John, > > when shipping from Germany, there is no way to insure any collectibles beyond > a value of €500 with any of the carriers. UPS in the US used to insure > collectibles, but I don‘t know if they still do. For all I know, the Postal > Services around the world do not. Chances are that you wasted the money on > the insurance, as they would have never paid out anyway. In fact, if the > value is over €500, you won‘t even get that amount, they simply pay nothing. > UPS Germany makes this pretty clear in their Terms of Service. They also > explicitly state out that they are under no obligation to tell you about this > when they take your insurance money. > > All you could do is to get your own insurance policy, which is very costly. > > There are no custom duties on posters, only Import-VAT. As a business seller, > it is easily refundable for me. For private buyers, I guess they have to > prove that a shipment was returned and then file for a refund with customs. I > never heard of anybody actually doing that. > > Helmut > > > > Gesendet: Donnerstag, den 30.03.2023 um 01:09 Uhr > > Von: "Moviemem Original Movie Posters" > > <[email protected]<mailto:[email protected]>> > > An: [email protected]<mailto:[email protected]> > > Betreff: [MOPO] Postal Service handling issues > > > > Hi to you all > > There have been lots of comments on Social Media about an increase in > > damaged packages, no matter how well they are packed. > > > > I recently sold some high end posters to a collector in Europe. Thankfully > > it all went very smoothly. > > > > However, much as I tried to anticipate any potential issues there was > > always some risk involved: > > > > > > 1. The package was fully insured but there is some fine print about what > > is and what is not covered. > > 2. The buyer paid with Paypal. If the package was damaged in transit and > > the buyer had to be refunded, Paypal do not refund their fee which was > > significant. > > 3. The buyer had to pay customs charges BEFORE the package even landed > > in the country. > > 4. If the package arrived damaged, the buyer would quite rightly expect > > customs charges to be refunded but how would that work? I would imagine > > that there would be a lot of red tape in getting a refund. > > 5. I think some buyers would expect the seller to cover all costs > > immediately in the event of damage. > > > > Fortunately, I didn't have any problems but just curious as to whether > > everyone here takes into consideration all of the risks that are involved > > in International Shipping of high end items. > > > > Regards > > > > John > > > > > > > > Visit the MoPo Mailing List Web Site at > > www.filmfan.com<http://www.filmfan.com> > > ___________________________________________________________________ > > How to UNSUBSCRIBE from the MoPo Mailing List > > > > Send a message addressed to: > > [email protected]<mailto:[email protected]> > > In the BODY of your message type: SIGNOFF MOPO-L > > > > The author of this message is solely responsible for its content. > > > > Visit the MoPo Mailing List Web Site at > www.filmfan.com<http://www.filmfan.com> > ___________________________________________________________________ > How to UNSUBSCRIBE from the MoPo Mailing List > > Send a message addressed to: > [email protected]<mailto:[email protected]> > In the BODY of your message type: SIGNOFF MOPO-L > > The author of this message is solely responsible for its content. > > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ > How to UNSUBSCRIBE from the MoPo Mailing List > > Send a message addressed to: [email protected] > In the BODY of your message type: SIGNOFF MOPO-L > > The author of this message is solely responsible for its content. > Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
