Gentlemen - Please focus on discussing the issue, rather than making it personal. You both detract from your own arguments by being snarky. Thanks.
Daniel's point is valid. What we paid for is the version of the application at the time we purchased, which presumably met our needs to a level we found acceptable, if not perfect. We are not entitled to any updates for new or changed features, although I would typically make an exception that it's reasonable to expect fixes for major flaws (absolute showstoppers for a major part of the program, NOT inconveniences or issues with an easy workaround) or security issues. That said, Joel has also made an excellent point regarding communications. While MLO does better than many small development houses, it would be wise to provide a bit more in terms of regular status communication to keep customers interested and engaged, and perhaps willing to pony up for new upgrades - customer retention is usually less expensive than recruiting new customers, and in fact satisfied existing customers are far better advertising than any other sort. This doesn't necessarily mean release commitments. It could be something like a monthly or even quarterly newsletter that includes high level info on the order of "We are working on fixes on the following issues for the next release, tentatively planned for next year. We're also working on feature X and feature Y, which have been highly requested. In addition, we're assessing feature Z for future work, as well as a cool new feature ZZZ that we're keeping under wraps for the moment. We are experiencing some delays with development for Platform A refresh, as we have had to ramp up a new developer in that space." Don't promise dates. Just tell people what you're working on and a high level of what's in your way. Joel, correct me if I'm wrong, but I presume that your rant is really less about expecting an upgrade, and more about the need to hear what's going on so you can decide if MLO will be able to serve your needs going forward, or if you (and others) should start looking for other options that keep up with changing needs. Is this fair to say? Trish Regards - Trish Putnam [email protected] On Tue, Aug 12, 2014 at 9:19 AM, daniel sekera <[email protected]> wrote: > seriously, > > you are who to tell me to go away? > > I offered my opinion nothing more and I am entitled to offer it. > > you entirely miss the point in that what you PAY for you have the use of > today. there is no obligation to produce anything in the future on any > timetable. You are not paying for future development you are paying for > todays product to use upon payment. > > it is nice to hear about future development but it is not going to change > the fact that all you can do today is to use what you have. > > so sorry to disappoint you but I am not going away. feel free to not read > my posts if you wish that is your right > > > > > > > > > On Fri, Aug 8, 2014 at 3:47 PM, Joel Azaria <[email protected]> wrote: > >> Seriously Daneil?? If you're happy with what you have then you have >> nothing to add to the conversation. Enjoy it quietly. >> >> However; >> If you your Toyota were deficient and you were making monthly payments on >> your Toyota TO Toyota, and they TOLD YOU there was an improvement coming >> soon, is your claim that you wouldn't expect it to be deliverd? >> If your Samsung firmware didn't play nicely with your other Samsung >> devices or your phone carrier, and Samsung promised you a new version were >> coming soon would you not be wondering where it was 8 MONTHS later? >> >> And Cannondale and Infinity/Comcast/Time Warner/Cablevision, and ad >> nauseum anyone else that makes a public promise to me and doesn't hold. >> Feel free to sit quietly happy with what you have while others drive the >> conversation towards improvement for you. >> >> And btw, damn right I expect my country to improve it's infrastructure - >> There's a little known concept called paying taxes (perhaps you've heard of >> it?) that beholds my government to just that among other things. Again, >> feel free to be happy with crappy infrastructure while other more civilly >> responsible people hold our government's feet to the fire on that too. >> >> >> If you're happy then happily go away. You've added nothing to the >> conversation let alone anything constructive. >> >> >> On Thursday, August 7, 2014 9:18:20 AM UTC-4, daniel wrote: >>> >>> dear toyota, are you ever going to update my 4runner? >>> >>> dear samsung; are you ever going to update my phone? >>> >>> dear cannondale, are you ever going to update my bicycles? >>> >>> deal infinity, are you ever going to update my cable service? >>> >>> dear usa are you ever going to update my roads and bridges? >>> >>> seriously????..............................ugh................. >>> >>> I use what I have until it either gets better or I find something better >>> and that is all the thought I give it. >>> >>> geez over the years, so many comments...when when when when >>> when.....know when doesn't change one little thing about what I have to do >>> TODAY...with what I ALREADY HAVE! >>> >>> ok rant off i'm going to crawl back under my rock and shut out the world >>> because obviously I am in one of THOSE moods......... >>> >>> >>> >>> >>> >>> On Thu, Aug 7, 2014 at 2:35 AM, robert roszak <[email protected]> >>> wrote: >>> >>>> Andrey, could you be so kind and share any more specific information? >>>> It doesn't necessarily have to be ETA but some indication of where the >>>> development currently is ... I think a lot of us would appreciate it. >>>> >>>> Robert >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "MyLifeOrganized" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to [email protected]. >>>> To post to this group, send email to [email protected]. >>>> Visit this group at http://groups.google.com/group/mylifeorganized. >>>> To view this discussion on the web visit https://groups.google.com/d/ >>>> msgid/mylifeorganized/87805378-57f5-484f-b4d0- >>>> 72adbc146807%40googlegroups.com >>>> <https://groups.google.com/d/msgid/mylifeorganized/87805378-57f5-484f-b4d0-72adbc146807%40googlegroups.com?utm_medium=email&utm_source=footer> >>>> . >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "MyLifeOrganized" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/mylifeorganized. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/mylifeorganized/97456f48-6769-44ef-85f1-606e757e53c8%40googlegroups.com >> <https://groups.google.com/d/msgid/mylifeorganized/97456f48-6769-44ef-85f1-606e757e53c8%40googlegroups.com?utm_medium=email&utm_source=footer> >> . >> For more options, visit https://groups.google.com/d/optout. >> > > -- > You received this message because you are subscribed to the Google Groups > "MyLifeOrganized" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/mylifeorganized. > To view this discussion on the web visit > https://groups.google.com/d/msgid/mylifeorganized/CAHmP9kWs7GQpO0ywKrcx1XoOdZok4s%2Bbg-iEiMB%3Dmz9L_2PmrQ%40mail.gmail.com > <https://groups.google.com/d/msgid/mylifeorganized/CAHmP9kWs7GQpO0ywKrcx1XoOdZok4s%2Bbg-iEiMB%3Dmz9L_2PmrQ%40mail.gmail.com?utm_medium=email&utm_source=footer> > . > > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "MyLifeOrganized" group. 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