Agreed.  I was mildly aware of a jira but wasn't sure and certainly didn't know 
users could view or contribute so I'm certainly with you on the "info too 
scattered" bit.
Might be a good time too to reiterate my dislike for uservoice - it's not 
terribly effective and if some reorg or streamlining of the user 
engagement/communication process is up for discussion, uservoice being 
rethought should probably be in that discussion.

Btw, share this jira tracker link please?
Thx.


> On Aug 24, 2014, at 12:10 PM, pottster <[email protected]> wrote:
> 
> I share your uncertainty about the process we're supposed to follow now. 
> There was a period when suggestions were being successfully diverted to 
> UserVoice but that was largely due to the efforts of Mark Levison who had to 
> withdraw because of other commitments. Since then, it's been a bit of a free 
> for all. It would certainly help to receive some clarification. Forums like 
> UserVoice can work well but the Development Team need to give users the 
> confidence that suggestions are given due consideration and statuses are 
> updated regularly.
> 
>> On Sunday, 24 August 2014 11:11:42 UTC+1, kitus wrote:
>> As an active and a long-time paid MLO user, I must say I'm a little lost 
>> with regard to product new features... JIRA, UserVoice, Google Groups, 
>> Google Group for beta testing, etc.
>> 
>> I've tried my best in order to contribute in all these three services, and I 
>> doubt I know how the whole process works.
>> 
>> I wonder how can I know whether an specific request got on the Andrey's list 
>> or he ever took a moment to even to understand or consider a certain request 
>> I may have made on Jira or UserVoice. 
>> 
>> Last year I spent some time suggesting new features on JIRA, but it always 
>> seemed I did it wrong for either the information wasn't clear, or I had not 
>> gained enough momentum on the forum.
>> 
>> I wish any of the MLO aces here could comment on how to know what new 
>> features are under review, planned, discarded, implemented, etc. JIRA seems 
>> to be the right tool for that, but I don't seem to be 100% sure who can 
>> create new items there, how are they supposed to be created, whether or not 
>> it is indispensable to first start a topic here in the Group (which of 
>> course can be overlooked due to most people taking their annual leave in 
>> August), how do I know which ideas were initiated by me or by others (are we 
>> still sharing the same credentials?), etc.
>> 
>> There may be a user guide to all this somewhere, which I may not be aware, 
>> but if there isn't, I feel the information is way too scattered across 
>> several posts and services, and in some cases it may not be even clearly 
>> explained.
>> 
>> Don't take this as a complaint, I just feel there are several quick wins for 
>> MLO, which are always falling on deaf ears due to the fact that I may not 
>> know my way around all this.
>> 
>> Thanks
> 
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