Thank you!

This was extremely helpful.  I really didn’t want to use a separate file,
so your suggestion may be exactly what to do.  Too bad about the
attachments, but the online source link is a reasonable workaround.

Thanks again!

Joe


On Sat, Sep 5, 2020 at 19:42 Stéph <[email protected]> wrote:

> Well, MLO isn't a dedicated CMS, so it won't do anything like
> automatically logging your calls, but you could do something with it if
> your needs are relatively simple.
>
> I have my personal and work tasks and projects all in the same file,
> because that gives me more flexibility for filtering and zooming, plus I
> won't miss a notification just because the relevant file happens to be
> closed. I then manage everything via different branches in my outline.
>
> First level in my outline is "area of life" (Personal,
> Home/family/friends, work and community).
> Under the "Work" branch, the next level is my roled (electrical engineer,
> safety engineer, line manager...). I also have an "Admin" folder, under
> which I keep some text information like contacts for different topics, my
> development notes, etc.
> Next level is the client organisation name.
> After this comes all the projects for that name, with sub-projects and
> tasks as necessary.
>
> I record the names of contacts in the notes for each project.
> I make a date-stamped note of any conversation, call, or email relevant to
> a particalar task.
> Where informatoin is online or on a server, I save a link to it
> <surrounded by angled brackets, so that spaces don't break the link>
>
> Note that you can't have attachments in an MLO file. The best you can do
> is to save the item somewhere and then copy a link to it into the relevant
> MLO folder, project or task note.
>
> I hope that helps you think of a structure which suits your needs.
>
> All the best,
> Stéphane
>
>
> On Saturday, 5 September 2020 14:14:34 UTC+1, [email protected] wrote:
>>
>>
>> Hi, I've been using MLO for years to manage my personal life.  I still
>> feel I'm a novice at it and now I want to use it to manage my customer
>> relationships.  Any advice on how I can do that?  Here's what I need:
>>
>>    - Customer info (address, contacts, etc.)
>>    - List of tasks/projects
>>    - Place for logging work completed that can include attachment
>>
>> It's pretty basic, but I'm hoping to use MLO to record the work I've done
>> for each customer and keep track of the commitments I've made to them so I
>> can follow-up in a timely manner.  I feel that this is possible with MLO.
>> I just need some advice on how to break it down so it doesn't intermingle
>> with my personal tasks/projects.
>>
>> Maybe a new MLO file with each customer setup as a "project" and I'll
>> create sub-projects for the work I'm doing for each?
>>
>> Thanks for any thoughts you have :)
>>
>> Joe
>>
>
>>
>
>
>
>
>
>
>
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