So I take my digital cable box to the Cable One office in Boise ID. The lady says she doesnt know what firewire or 1394 connecters are and shows me their "latest" box which doesnt have one. So I figure it will be easier to speak with a tech; so I go home and call and ask if they have 1394 enabled boxes. The lady doesnt know and connects me to a tech, he says that they do have them (at the office I was at) but that they dont support them. I said "If I come down can I get one?" and he says yes. SO, I go down there and talk to a completely different lady. Again she doesnt know what firewire is. I told her I spoke with <techs name> and he said they have them. She dissapears to the back and says it will cost me $10 more a month to have a box with firewire because only their DVR boxes have them. I pulled out the fcc document and said that they need to order me one. She took the FCC doc to the manager and they came back and said "No we dont have to provide you with one".
I should be able to get one at no extra cost right? Thanks, Ryan p.s. ill be making more calls.
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