Nichole,
Wow. Interesting situation. So is "Lily" a long standing client? Hate to suggest...but is it time to '"fire" her, cause you can't accomodate her any longer? (may be the only thing she will actually hear?) Good luck, and if I think of any other alternatives, I'll send, Tammy Smith Eugene, OR ----- Original Message ----- From: [email protected] To: [email protected] Sent: Tuesday, September 8, 2009 7:28:10 PM GMT -08:00 US/Canada Pacific Subject: NailTech:: clients behaving badly ok, I need some feed back. I have this client, we'll call her Lily. Lily likes to dry her polish for 45 minutes every saturday. I've been too nice. well then there my other client couple the "Smiths" The Smiths come after Lily every other week on saturday at 12. They are nice and have never complained about Lily not leaving. In fact most times everybody talks and gets along. Ok,so one night Mrs Smith was getting a haircut and Mr Smith came in to say Hi. I was alone. (which was fine,not a perv) anyway so here comes Lily for her non-saturday appt. she's yackity yacking away on the phone. So Mr. Smith start teasing her saying things like Hey Lily that phone is growing out of your ear. Well Lily gets really CHAPPED OFF,and screams at Mr Smith "THIS IS MY TIME THAT I PAY FOR GET OUT!!!!) Poor thing he was mortified as I was, but he left apologizing all over himself. (she's a bit of a drama queen in the guise of a big sweet crybaby) so now on regular saturdays Mrs Smith is obviously uncomfortable and Mr Smith is nowhere near my office, hiding out at the other end of the hall( scared, embarassed ??) anyway she doesnt take hints or even direct requests well. I want her to leave after her few minutes of drying but she wont. I have removed the dryer because I hate the space it wastes on my desk for 2 or 3 clients that I actually still polish. I think seche vite works great and doesnt need much help. She hasnt been in yet to see that the dryer is gone ( she's gonna poop ) I've even thought removing the settee I have in my small 9X12 room to get the point across but hate to punish everyone for one persons rudeness.Also I have my gel light ($15 bulbs X 4) for which I have have asked her not to use to no avail. she uses them as I am polishing her. Now it seems I'll have to remove that as well, but I LIKE my setup. If I tell her anything she's gonna cry. she cries about everything. She monopolizes conversations, wants all the attention and my other clients all feel sorry for the sweet sensitive poor upset lady! What to do???? Nicole Tausch 210-495-0047 San Antonio Tx --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/nailtech?hl=en -~----------~----~----~----~------~----~------~--~---
