It's terrible, but the situation has gotten to the point that this woman is going to drive off your other business. It's better to lose 1 client that causes you problems than all the others that don't. She's affecting your bottom line, not to mention your mental health. Her problems are now your problems and she's making more problems for all your clients. You have to take action now.
Since she won't take "no" for an answer, you're now thinking about altering your room to work around her difficulties......doesn't that sound extreme when you see it in black and white? Do this instead.....write her a really nice, short and to the point letter telling her that although you care about her and wish her happiness in life, it's best that she find a new salon. Obviously she's got problems at home or at work that she's bringing into the salon and it's gone on too long. Then take her off your books. If she calls or comes in (doubtful that she'd do that), remain professional but DO NOT BACK DOWN. Also, keep the salon owner and coworkers aware of the situation so that they can support you. I've only had to do this once or twice, but it was a huge relief for me when the offenders moved on. One fired client called and complained to the owner, but she backed me up becasue she knew the situation. Once this is behind you, you'll be so glad you did it and so will your other clients. The hardest part is just standing up for yourself, because we, as women, are taught to be nice and not hurt anyone's feelings. But there comes a day when you've got to decide....who's business are you running? Yours or hers? And why should it be YOUR feelings that are hurt instead of hers? Once I figured out that saying "NO" and setting boundaries did not make me a bad person, my work became a wonderful place to be. Believe me, life gets simpler and easier when you weed out the misbehaving clients, plus it opens spaces for you to take on new, fun clients! Keep us posted and let us know how all this works out for you! Jill Wright Bowling Green, KY On Sep 8, 9:28 pm, [email protected] wrote: > ok, I need some feed back. ?I have this client, we'll call her Lily. ? Lily > likes to dry her polish for 45 minutes every saturday. I've been too nice. > well then there my other client couple the "Smiths" The Smiths come after > Lily every other week on saturday at 12. ?They are nice and have never > complained about Lily not leaving. In fact most times everybody talks and > gets along. ?Ok,so one night Mrs Smith was getting a haircut and Mr Smith > came ?in to say Hi. I was alone. (which was fine,not a perv) anyway so here > comes Lily for her non-saturday appt. ?she's yackity yacking away on the > phone. So Mr. Smith start teasing her saying things like Hey Lily that phone > is growing out of your ear. Well Lily gets really CHAPPED OFF,and screams at > Mr Smith "THIS IS MY TIME THAT I PAY FOR GET OUT!!!!) ?Poor thing he was > mortified as I was, but he left apologizing all over himself. (she's a bit of > a drama queen in the guise of a big sweet crybaby) ?so now on regular > saturdays Mrs Smith is obviously uncomfortable and Mr Smith is nowhere near > my office, hiding out at the other end of the hall( scared, embarassed ??) ? > anyway she doesnt take hints or even direct requests well. ?I want her to > leave after her few minutes of drying but she wont. ?I have removed the dryer > because I hate the space it wastes on my desk for 2 or 3 clients that I > actually still polish. I think seche vite works great and doesnt need much > help. ?She hasnt been in yet to see that the dryer is gone ( she's gonna poop > ) I've even thought removing the settee I have in my small 9X12 room to get > the point across but hate to punish everyone for one persons rudeness.Also I > have my gel light ($15 bulbs X 4) for which I have have asked her not to use > to no avail. she uses them as I am polishing her. Now it seems I'll have to > remove that as well, but I LIKE my setup. ?If I tell her anything she's gonna > cry. she cries about everything. ?She monopolizes conversations, wants all > the attention and my other clients all feel sorry for the sweet sensitive > poor upset lady! > > ?What to do???? > > ?Nicole Tausch > 210-495-0047 > San Antonio Tx --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/nailtech?hl=en -~----------~----~----~----~------~----~------~--~---
