Dear Nicole, ? I feel for ya!? If you've been doing nails long enough, you WILL have a client like this! I almost asked if her name was Chris until I realized you were located in San Antonia and Chris moved to Florida last year!? lol!? Sounds just like her though!? Anyway, please make notes before you call, so you can keep the conversation on track.? Do not let her get you side tracked!? When she realizes you are calling her on her bad behavior, she may?try to divert you away from that!? Write down the behaviors you are concerned about, and possible solutions.? Make notes like, "point out that other clients are paying for my time also, during their appointment and that she is NOT paying for the 45 minutes she is sitting there drying her nails"? You could also make a price list that charges for use of the UV lamp, ($1.00 a minute?)? etc.? Don't let her get away with this, crybaby or not, she needs to know that she is not only hurting your business, but hurting other peoples feelings!? (Screaming at another clients husband!?? Gawd!? What is wrong with people anyway!?? Geesh!) ?You could also try the "I can't seem to make you happy here so please try "Manicurist Madge" at "Salone De Ville" down the street.? Offer to write down her favorite polishes (name and brand!) so "Madge" will be able to provide her with those, and by gosh, you've already called?"Madge" to make sure she uses a similar product line to yours and confirmed that she will be able to accept her as a new client at her same appt time!? (wink wink!)? She will be flipping out!? It will be great entertainment!? Please try to video cam the whole thing!? lol!?
?I've had to fire clients before and this approach works the?best.??This approach sounds like you are still trying to please her by finding her a new wonderful?place to get her nails done!? lol!? ?Please let us know how it turns out! Pam Nail Designs Ohio -----Original Message----- From: [email protected] To: [email protected] Sent: Tue, Sep 8, 2009 11:11 pm Subject: NailTech:: Re: Clients behaving badly Cindy, thank you, I am dreading it like crazy but you are right. She is taking advantage of my niceness ?Nicole Tausch 210-495-0047 San Antonio Tx --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/nailtech?hl=en -~----------~----~----~----~------~----~------~--~---
