I agree!!! Great answer Jill~! And if your like me you dread them coming the day before.... or maybe 2 days before, which is a lot of precious time <3 In a message dated 9/9/2009 11:10:35 A.M. Eastern Daylight Time, [email protected] writes:
OH nice reply Jill....I totally agree ... Nicole keep us posted. Chin up girl Tammy Warner The High Road to Education www.thehrte.com --- On Wed, 9/9/09, Jill in Ky <[email protected]> wrote: From: Jill in Ky <[email protected]> Subject: NailTech:: Re: clients behaving badly To: "NailTech" <[email protected]> Date: Wednesday, September 9, 2009, 10:05 AM It's terrible, but the situation has gotten to the point that this woman is going to drive off your other business. It's better to lose 1 client that causes you problems than all the others that don't. She's affecting your bottom line, not to mention your mental health. Her problems are now your problems and she's making more problems for all your clients. You have to take action now. Since she won't take "no" for an answer, you're now thinking about altering your room to work around her difficulties......doesn't that sound extreme when you see it in black and white? Do this instead.....write her a really nice, short and to the point letter telling her that although you care about her and wish her happiness in life, it's best that she find a new salon. Obviously she's got problems at home or at work that she's bringing into the salon and it's gone on too long. Then take her off your books. If she calls or comes in (doubtful that she'd do that), remain professional but DO NOT BACK DOWN. Also, keep the salon owner and coworkers aware of the situation so that they can support you. I've only had to do this once or twice, but it was a huge relief for me when the offenders moved on. One fired client called and complained to the owner, but she backed me up becasue she knew the situation. Once this is behind you, you'll be so glad you did it and so will your other clients. The hardest part is just standing up for yourself, because we, as women, are taught to be nice and not hurt anyone's feelings. But there comes a day when you've got to decide....who's business are you running? Yours or hers? And why should it be YOUR feelings that are hurt instead of hers? Once I figured out that saying "NO" and setting boundaries did not make me a bad person, my work became a wonderful place to be. Believe me, life gets simpler and easier when you weed out the misbehaving clients, plus it opens spaces for you to take on new, fun clients! Keep us posted and let us know how all this works out for you! Jill Wright Bowling Green, KY --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/nailtech?hl=en -~----------~----~----~----~------~----~------~--~---
