plus, once she's gone you'll have an opening for a new client. one that adds to your happiness, not subtracts from it. :-)
On Wed, Sep 9, 2009 at 12:29 PM, <[email protected]> wrote: > I agree!!! Great answer Jill~! > > And if your like me you dread them coming the day before.... or maybe 2 > days before, which is a lot of precious time <3 > > > In a message dated 9/9/2009 11:10:35 A.M. Eastern Daylight Time, > [email protected] writes: > > OH nice reply Jill....I totally agree ... Nicole keep us posted. Chin up > girl > > Tammy Warner > The High Road to Education > www.thehrte.com > > --- On *Wed, 9/9/09, Jill in Ky <[email protected]>* wrote: > > > From: Jill in Ky <[email protected]> > Subject: NailTech:: Re: clients behaving badly > To: "NailTech" <[email protected]> > Date: Wednesday, September 9, 2009, 10:05 AM > > > It's terrible, but the situation has gotten to the point that this > woman is going to drive off your other business. It's better to lose 1 > client that causes you problems than all the others that don't. She's > affecting your bottom line, not to mention your mental health. Her > problems are now your problems and she's making more problems for all > your clients. You have to take action now. > > Since she won't take "no" for an answer, you're now thinking about > altering your room to work around her difficulties......doesn't that > sound extreme when you see it in black and white? > > Do this instead.....write her a really nice, short and to the point > letter telling her that although you care about her and wish her > happiness in life, it's best that she find a new salon. Obviously > she's got problems at home or at work that she's bringing into the > salon and it's gone on too long. Then take her off your books. If she > calls or comes in (doubtful that she'd do that), remain professional > but DO NOT BACK DOWN. Also, keep the salon owner and coworkers aware > of the situation so that they can support you. > > I've only had to do this once or twice, but it was a huge relief for > me when the offenders moved on. One fired client called and complained > to the owner, but she backed me up becasue she knew the situation. > Once this is behind you, you'll be so glad you did it and so will your > other clients. > > The hardest part is just standing up for yourself, because we, as > women, are taught to be nice and not hurt anyone's feelings. But there > comes a day when you've got to decide....who's business are you > running? Yours or hers? And why should it be YOUR feelings that are > hurt instead of hers? > > Once I figured out that saying "NO" and setting boundaries did not > make me a bad person, my work became a wonderful place to be. Believe > me, life gets simpler and easier when you weed out the misbehaving > clients, plus it opens spaces for you to take on new, fun clients! > > Keep us posted and let us know how all this works out for you! > > Jill Wright > Bowling Green, KY > > > > ------------------------------ > > > > -- Michelle Phoenix Elite Licensed Nail Technician Wet Paint Nail Spa www.wetpaintnailspa.com Online Booking Available --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/nailtech?hl=en -~----------~----~----~----~------~----~------~--~---
