Nail friends, I need some help! Lately I've been experiencing a very high rate of no shows and last minute cancellations. I'm also experiencing a high rate of new clients and referrals and it is these people who are doing this, not my regulars.
I need a script, something to let them know that no shows and last minute cancellations will not be tolerated. I really don't want to take the step of asking for Visa numbers on the phone to hold their appointments but I am getting very close to that. I am just asking them to treat their appointments seriously, that's all. I just had one. New client - called her home number and her husband answered and said she tried to get hold of me but forgot my number. She tried to get hold of the person who referred her to get my number but wasn't able to. Whatever. It's not like I can tell them not to forget my number, can I. I am getting really tired of it though. Not to mention it affects my bottom line. Any ideas?? Laura Merzetti Scratch My Back Nail Studio Ajax Ontario Canada --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/nailtech?hl=en -~----------~----~----~----~------~----~------~--~---
