I believe, just let it go. At least they called and canceled instead of not contacting you at all. These same people will probably feel guilty and give you a nice tip later. Keep Smiling. Remember Customer Service is what counts. Have you ever called and canceled an appointment? If so, just keeping moving!
On Mon, Oct 19, 2009 at 2:26 PM, Laura Merzetti <[email protected]>wrote: > Nail friends, I need some help! Lately I’ve been experiencing a very > high rate of no shows and last minute cancellations. I’m also experiencing > a high rate of new clients and referrals and it is these people who are > doing this, not my regulars. > > > > I need a script, something to let them know that no shows and last minute > cancellations will not be tolerated. I really don’t want to take the step > of asking for Visa numbers on the phone to hold their appointments but I am > getting very close to that. I am just asking them to treat their > appointments seriously, that’s all. > > > > I just had one. New client – called her home number and her husband > answered and said she tried to get hold of me but forgot my number. She > tried to get hold of the person who referred her to get my number but wasn’t > able to. Whatever. It’s not like I can tell them not to forget my number, > can I. > > > > I am getting really tired of it though. Not to mention it affects my > bottom line. > > > > Any ideas?? > > > > Laura Merzetti > > Scratch My Back Nail Studio > > Ajax Ontario Canada > > > > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/nailtech?hl=en -~----------~----~----~----~------~----~------~--~---
