Sounds good to me. Hopefully, no one will be offended. Have a Bless One!
On Mon, Oct 19, 2009 at 2:58 PM, Rhonda Kibuk <[email protected]> wrote: > Saundra, > > I don't believe this person called to cancel, LAURA called her when she no > showed. She has also stated that this isn't the only one, so I don't think > to just let it go and keep losing money is good customer service because > pretty soon, if she keeps doing that, she will not have a business to give > service. > > Laura, my suggestion is, when this happens ONCE, you inform them that no > shows and late cancellations will not be tolerated. Inform them that this > is their ONE and ONLY get out of jail free card. If it happens again, you > will not be able to rebook their service unless they pay in advance. This > usually stops the problem. > > Rhonda > > On Mon, Oct 19, 2009 at 2:46 PM, Saundra Scott > <[email protected]>wrote: > >> I believe, just let it go. At least they called and canceled instead of >> not contacting you at all. >> These same people will probably feel guilty and give you a nice tip later. >> Keep Smiling. Remember Customer Service is what counts. Have you ever called >> and canceled an appointment? If so, just keeping moving! >> >> On Mon, Oct 19, 2009 at 2:26 PM, Laura Merzetti >> <[email protected]>wrote: >> >>> Nail friends, I need some help! Lately I’ve been experiencing a very >>> high rate of no shows and last minute cancellations. I’m also experiencing >>> a high rate of new clients and referrals and it is these people who are >>> doing this, not my regulars. >>> >>> >>> >>> I need a script, something to let them know that no shows and last minute >>> cancellations will not be tolerated. I really don’t want to take the step >>> of asking for Visa numbers on the phone to hold their appointments but I am >>> getting very close to that. I am just asking them to treat their >>> appointments seriously, that’s all. >>> >>> >>> >>> I just had one. New client – called her home number and her husband >>> answered and said she tried to get hold of me but forgot my number. She >>> tried to get hold of the person who referred her to get my number but wasn’t >>> able to. Whatever. It’s not like I can tell them not to forget my number, >>> can I. >>> >>> >>> >>> I am getting really tired of it though. Not to mention it affects my >>> bottom line. >>> >>> >>> >>> Any ideas?? >>> >>> >>> >>> Laura Merzetti >>> >>> Scratch My Back Nail Studio >>> >>> Ajax Ontario Canada >>> >>> >>> >>> >>> >> >> >> --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/nailtech?hl=en -~----------~----~----~----~------~----~------~--~---
