Hi Jill,

I had that problem. Make sure you use a thin layer of top it off. It doesn't 
take a lot to create that shine. However, that's the layer that's hard to soak 
off. So, apply it thin.

Shawn

Becky <[email protected]> wrote:

>I think your application is too thick...and you probably used way too much
>foundation. Gelish is not applied like polish, it needs to be SUPER thin...
>
>On Aug 26, 2010 10:09 PM, "Jill in Ky" <[email protected]> wrote:
>> OK, so I hit a snag with the new hybrid uv polish. I tried to soak off
>> the Gelish on 3 clients and it would not budge. I even filed over the
>> surface before wrapping them in acetone and foil. I had to scrape with
>> an orangewood stick and re-wrap repeatedly, which then left flaky
>> white patches on their natural nails....not good when we were aiming
>> for a french.
>>
>> What the heck is up with that?
>>
>> The only thing I could think of is that I overcured the product maybe?
>> I'm using the foundation, color, then the top it off. I couldn't get
>> the Gelish cd to play in either of our pc's, so I finally had my
>> husband pop it into his X-box, so I just learned that I was supposed
>> to wipe off the foundations tacky dispersment layer....which I had not
>> been doing. Do you think this caused the problem?
>>
>> I'm still making do with my old Pro Finish lamp (five 4 watt bulbs)
>> until I can order an LED light. However, the Shellac soaks off easily
>> and I do the steps the same way as Gelish, but the Shellac is not as
>> durable as the Gelish (at least not on my problem clients). I left a
>> message at Nail Harmony so hopefully someone will call me back in the
>> morning so we can get to the bottom of this.
>>
>> Any of you all experience this?
>>
>> Jill Wright
>> Bowling Green, KY
>>
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