I had a client like that. She insisted I refund every gel mani i did on her b/c of "bubbling". She was always too far away for me to get a look and I didn't dare risk my reputation so I just kept refunding her. Lo and behold, after her wedding I nevers saw her again. I now think she was basically stealing services from me to grow her nails out for her wedding and then to have nice nails on the big day. I am as mad at myself as I am at her because I doubted myself and let her steal from me.
Let go of your worry about this client, unless focusing on it gets your mind off your real pain. You are terrific at what you do and a single dissatisfied client can't ruin your reputation. We can't please everyone all of the time. xoxoxo M- Michelle Phoenix - Elite Nail Technician Wet Paint Nail Spa www.wetpaintnailspa.com On Nov 13, 2010, at 6:38 PM, Lynnette Madden <[email protected]> wrote: > Hey everyone.... I am in a mood and not sure what I should do. > I will be brief : > Newer sog client. About four times. EVERY SINGLE FREAKING TIME she got them > done I got a phone call a day or so later. > * first time.. Lynnette, my ni chip got a chip. Called back later that > day,hubby tells me it happened as she took out her dentures. She never > fessed up to it. > *as I was curing her at another appointment, she put her one finger on > another while curing the top coat. I buffed that area, small mind you, to a > high shine because I did not have time to redo it. > She called the next day to say it was not shiny in the one spot. I told her > what she did, but come back for me to redo. She did the SAME DAMN THING, but > this time her finger stuck....cured...to each other. > Third time she calls to say she has bubbles on one thumb. When she came, I > swear you needed a MICROSCOPE to see two little things. > Comes in this week and says she cannot afford to keep this up. Brings in some > $#!t from QVC and wants my opinion on it. (some pink "gel"polish) > I did two coats of gelish base and we polished. > Yesterday she called to say the polish came off on a corner of one nail. > I have not called her back. > > Buenos dias! > Lynnette Diaz-Madden > > www.facebook.com/nailtech > www.salon29.net > > Salon 29-where pampering and > personal attention is on its way! > > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
