Mustering all of the customer service you can stand.... refer her to another salon. Here is the line I use, verbatim... "You pay for your nails and deserve to be happy with them. For one reason or another, clearly I am not the nail tech for you. You may try (XYZ)- they do no chip manicures also and may be able to give you the results you are looking for. Thank you for giving me the opportunity to serve you." Then be done. She will either go away for good, or come back with her tail between her legs knowing you are the best and she's fixed. Regardless, problem solved for you and she doesn't think you are a beeeyotch. :) Michelle Cordes, Owner/Licensed Nail Technician The Nail Spa in Silverdale, Washington "The spa for your hands and feet since 1997" www.michellecordes.com
________________________________ From: Lynnette Madden <[email protected]> To: "[email protected]" <[email protected]> Sent: Sat, November 13, 2010 3:38:19 PM Subject: NailTech:: Help! Hey everyone.... I am in a mood and not sure what I should do. I will be brief : Newer sog client. About four times. EVERY SINGLE FREAKING TIME she got them done I got a phone call a day or so later. * first time.. Lynnette, my ni chip got a chip. Called back later that day,hubby tells me it happened as she took out her dentures. She never fessed up to it. *as I was curing her at another appointment, she put her one finger on another while curing the top coat. I buffed that area, small mind you, to a high shine because I did not have time to redo it. She called the next day to say it was not shiny in the one spot. I told her what she did, but come back for me to redo. She did the SAME DAMN THING, but this time her finger stuck....cured...to each other. Third time she calls to say she has bubbles on one thumb. When she came, I swear you needed a MICROSCOPE to see two little things. Comes in this week and says she cannot afford to keep this up. Brings in some $#!t from QVC and wants my opinion on it. (some pink "gel"polish) I did two coats of gelish base and we polished. Yesterday she called to say the polish came off on a corner of one nail. I have not called her back. Buenos dias! Lynnette Diaz-Madden www.facebook.com/nailtech www.salon29.net Salon 29-where pampering and personal attention is on its way!-- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
