I had one of these last week. I got a phone call last Monday, asking for an appointment for Friday morning. I offered 11am, and the woman asked for an earlier time so I gave her 10am. She was calling to book the appointment for her daughter, a new client.
10am rolls by, no client. At 10:30 I called the contact number I had and asked for Jessica. Her: That's me. Me: Oh hi, it's Dawn from HFN Salon. I have you down for an appointment for 10am? Her: I'm at work. Me: Oh, okay. I would have really appreciated you giving me a call to let me know. Her: Well, you didn't get one. Me: (pause... trying to remain polite and not tell her to jump in a lake.) Alright then. Her: *Hang up* Okay, I've been stood up before. 3 times in 4 years, so it's not an everyday occurance. This annoys me to no end though because I juggle appointment times between school runs and baby nap times, yet I make sure my full attention is on my clients when they are here. I give a great service and have a solid reputation. I'll put her on my "stood me up" list and will not accept further appointments. But that doesn't make up for today. I know some techs have cancellation fees, but I don't even have the client's address yet (never got a chance to do the consultation... just booked the appointment). The economy is in such dire straits around here that I don't think anyone would pay in advance. It's more the inconvenience, and the insinuation that I have nothing else to do. (the last time I called up a no-show, she answered the phone then hung up on me when she heard my name. I wasn't angry when I called, just more concerned that she was either lost or in an accident.) I like the idea of the reminder calls... must implement this, especially with new clients! Dawn McRoberts www.highfivenails.com ________________________________ From: Arpi Sekeryan <[email protected]> To: [email protected] Sent: Tue, December 7, 2010 9:27:58 PM Subject: Re: NailTech:: No show... ODL...... Wow! What else are they going to come up with? On Dec 7, 2010 11:42 AM, "Lynnette Madden" <[email protected]> wrote: OMG... had a no show..called her..guess what she said???????? You are supposed to call me. I lost my card. WTF????????????????? Now I am a mind reader. I am pissed....... Buenos dias Lynnette Diaz-Madden www.facebook.com/nailtech www.salon29.net Salon 29-where pampering and personal attention is on its way! On Dec 6, 2010 10:59 PM, "Angela R Wingerter" <[email protected]> wrote: > > >I have a lady that fails to look at the month on her appt. card, just the date >and shows up on the wrong day and digs through her wallet to show me proof. >Then >I have to bust her bubble and show her it is an old card from last month. It >happened so many times that now I have her dig for her last card so I can >throw >it away and then hand her the new one. >It is just like a puzzle when they start doing this to us. They just don't >realize they are the 5th person to call to change their time. I so want to >give >them each others numbers and tell them to work it out amongst themselves. >Wouldn't that be a disaster! Lol! > >Angie Wingerter > > > > > ________________________________ From: Lynnette Madden <[email protected]> >To: [email protected] >Sent: Mon, December 6, 2010 9:47:09 PM > >Subject: Re: NailTech:: Rearranging everyone!!!!! > >I really hate when they do this, but I guess it is better than a no show or >last >second cancel. >Tha... > >> >> On Dec 6, 2010 10:29 PM, "Pati" <[email protected]> wrote: >> >> omg how funny! I used to always ... >To post to this group, send email to [email protected]. >To unsubscribe from this group, send... -- > >You received this message because you are subscribed to the Google Groups >"NailTech" group. >To post to this group, send email to [email protected]. >To unsubscribe from this group, send... -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
