I know how you feel...been there. I no longer book appointments for a third party for anyone. I don't care how good the client is of mine trying to book the appointment. I tell them to have the person call to make the appointment when it is good for them. This will fix a lot of that. I do charge my regulars for no shows though. It rarely ever happens anymore. If it does, I don't even have to call them...they call me and apologize and bring the extra moola when they come in for the next appt. That is part of the beauty of being booked two weeks in advance (get those clients to schedule ahead) because then they learn that if they miss it will most likely be 2 weeks before they can get back in. Sent from my U.S. Cellular BlackBerry® smartphone
-----Original Message----- From: Dawn McRoberts <[email protected]> Sender: [email protected] Date: Tue, 7 Dec 2010 13:45:02 To: <[email protected]> Reply-To: [email protected] Subject: Re: NailTech:: No show... ODL...... I had one of these last week. I got a phone call last Monday, asking for an appointment for Friday morning. I offered 11am, and the woman asked for an earlier time so I gave her 10am. She was calling to book the appointment for her daughter, a new client. 10am rolls by, no client. At 10:30 I called the contact number I had and asked for Jessica. Her: That's me. Me: Oh hi, it's Dawn from HFN Salon. I have you down for an appointment for 10am? Her: I'm at work. Me: Oh, okay. I would have really appreciated you giving me a call to let me know. Her: Well, you didn't get one. Me: (pause... trying to remain polite and not tell her to jump in a lake.) Alright then. Her: *Hang up* Okay, I've been stood up before. 3 times in 4 years, so it's not an everyday occurance. This annoys me to no end though because I juggle appointment times between school runs and baby nap times, yet I make sure my full attention is on my clients when they are here. I give a great service and have a solid reputation. I'll put her on my "stood me up" list and will not accept further appointments. But that doesn't make up for today. I know some techs have cancellation fees, but I don't even have the client's address yet (never got a chance to do the consultation... just booked the appointment). The economy is in such dire straits around here that I don't think anyone would pay in advance. It's more the inconvenience, and the insinuation that I have nothing else to do. (the last time I called up a no-show, she answered the phone then hung up on me when she heard my name. I wasn't angry when I called, just more concerned that she was either lost or in an accident.) I like the idea of the reminder calls... must implement this, especially with new clients! Dawn McRoberts www.highfivenails.com ________________________________ From: Arpi Sekeryan <[email protected]> To: [email protected] Sent: Tue, December 7, 2010 9:27:58 PM Subject: Re: NailTech:: No show... ODL...... Wow! What else are they going to come up with? On Dec 7, 2010 11:42 AM, "Lynnette Madden" <[email protected]> wrote: OMG... had a no show..called her..guess what she said???????? You are supposed to call me. I lost my card. WTF????????????????? Now I am a mind reader. I am pissed....... Buenos dias Lynnette Diaz-Madden www.facebook.com/nailtech www.salon29.net Salon 29-where pampering and personal attention is on its way! On Dec 6, 2010 10:59 PM, "Angela R Wingerter" <[email protected]> wrote: > > >I have a lady that fails to look at the month on her appt. card, just the date >and shows up on the wrong day and digs through her wallet to show me proof. >Then >I have to bust her bubble and show her it is an old card from last month. It >happened so many times that now I have her dig for her last card so I can >throw >it away and then hand her the new one. >It is just like a puzzle when they start doing this to us. They just don't >realize they are the 5th person to call to change their time. I so want to >give >them each others numbers and tell them to work it out amongst themselves. >Wouldn't that be a disaster! Lol! > >Angie Wingerter > > > > > ________________________________ From: Lynnette Madden <[email protected]> >To: [email protected] >Sent: Mon, December 6, 2010 9:47:09 PM > >Subject: Re: NailTech:: Rearranging everyone!!!!! > >I really hate when they do this, but I guess it is better than a no show or >last >second cancel. >Tha... > >> >> On Dec 6, 2010 10:29 PM, "Pati" <[email protected]> wrote: >> >> omg how funny! I used to always ... >To post to this group, send email to [email protected]. >To unsubscribe from this group, send... -- > >You received this message because you are subscribed to the Google Groups >"NailTech" group. >To post to this group, send email to [email protected]. >To unsubscribe from this group, send... -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
