First off... can I please keep a copy of this post and put it on my website? No names/identifying places included. I'd like to use it as an example for others so they can avoid breaking their nail tech's hearts. As for addressing the issue? Refuse her service. Just flat out, emotionlessly, professionally, tell her that it's obvious that she is not interested in your expertise. She has no interest in arming herself against the rampant fraud in the industry regarding false advertising of products and services or in protecting herself against incompetence and fraud that could have potential health risks for her. All your expertise and attempts at educating her have proved futile. It's obvious she is not benefitting from your professionalism and you need to make room in your schedule for another client who does appreciate those differences. Good day, have a great life, glad you found a salon you're happy with. I don't understand why we go to such lengths to avoid being honest with these people. Let 'em know how devastating their desicions are. But don't waste time beating your head against a powder gel nail.
Maggie Franklin: Owner & Artist, The Art of Nailz, Visalia CA "Visionary rebel dreamer; obviously way ahead of my time." Maggie Rants [and Raves]@Nails Magazine Facebook >________________________________ > From: Katherine Fahrig <[email protected]> >To: Google Groups <[email protected]> >Sent: Tuesday, November 6, 2012 11:55 AM >Subject: NailTech:: What to say to clients who think that an NSS salon nails >are beautiful? > >Hey Techies, > >I have a client who used to be a regular gel client until she moved to Florida >last year. She now comes to me 3 or 4 times a year. It wasn't a problem until >this visit. She showed up with NSS, substandard, horrible acrylic nails that >are yellowing and have fill lines. She went on and on about how she found a >new salon that is so beautiful and the guy she goes to is so up to date on all >the latest things and does such beautiful work. I'm looking at horrible, >yellow, fill lines and acrylic ( she was told that it was the new powder gel >that they were using ) and I want to scream! I pointed out the yellowing and >the fill lines, she acknowledged them and then said something about "taking it >all off" for her fill. I told her that she would have to soak them off for >about an hour and then I would do a full set, for the price of a full set. She >said that they just pulled them off, no hour wasted soaking them off. I had to >keep my head down so she could not see the horror on my face. > >What do you say to someone when presented with this kind of mess? I did not >have the time to soak them off and do a full set, so, I did not push her to do >so. I told her that it was acrylic on her nails and she said that it was >powder gel, didn't I know about it? I explained that it was not powder gel it >was acrylic and she still insisted that they said it was gel so it is gel. I >stopped short of telling her that they are lying rat finks because she went on >and on about how much she liked the salon and the "guy" who does her nails and >the conversation was quickly turning into an argument with my client defending >her "guy's" flat out lies! > >I'm still trying to get my hormones in balance so I could use some advice as >to what to say and what not to say. In general I do not bad mouth anyone >else's work, but, what do I do when someone is lying their but off and the >client believes them over me? I have certificates on the wall that prove my >advanced education and she's heard me go on and on about all the conventions, >continuing education, this mailing list, industry web sites and trade >publications that I've gotten all my information from for 25 years and she >still believes that lying sack of *~#t!!!!! Sorry, I fell into name >calling.....not sorry he is a lying sack of _____. > >She was a good client for about a year before she moved to FL, I educated her >while she was in my chair and now she seems to have forgotten all of it. On >her way out she saw my old ProFinish two hand uv lamp and exclaimed, "that's >what they have, the new two hand lamp! What do you use it for?" I told her >that that lamp is a least 15 years old and useless except to get regular >polish clients to sit still for 4 minutes. She looked confused, but, said >nothing more. > >I thought about booking 2 hours for her next appointment and soaking the ac >off and putting on a new set of gels so she would be reminded of how they >should look, but, if I'm doing all that work, I'm getting paid for a full set >and she would not agree to that. Besides, she saw my nails and the clients >before and after her with beautiful, clear, non yellow, no fill lines, gel >nails. Maybe she listened and noticed more than she admitted to and she will >find a new salon in FL that actually does gels, not acrylic (that turns >yellow) with a gel overlay. > >So, Techies, I did a little venting, now, what do you all say to clients who >come in with NSS nails and tell you how beautiful that are? > >Katherine >Nails at Panache >St. Louis, MO >Sent from my iPad > >-- >You received this message because you are subscribed to the Google Groups >"NailTech" group. >To post to this group, send email to [email protected]. >To unsubscribe from this group, send email to >[email protected]. >For more options, visit this group at >http://groups.google.com/group/nailtech?hl=en. > > > > -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
