Wow, Katherine....for my time and trouble... it's just not worth it. She's
obviously bonded with "her guy"....and you can't possibly undo his
propaganda in a single sitting. I would do a "take away" ...
"I'm sorry, (her name) ...It's become clear that you're very happy with
your current nail services, and I simply can't do nails in that manner, so
perhaps I'm just not the nail tech for you. I wish you well, and hope you
find someone here locally that makes you just as happy."
And then shut up. (We tend to try to justify ourselves too much, I feel.)
I say go in this direction because you've already tried to re-educate her,
and she just didn't get it. Don't beat a dead horse...I say.
There are still folks out there who desire our services just the way we
serve 'em up. Stick with them and let the other sheeple go.
Karen
Grapevine
--------------------------------------------------
From: "Katherine Fahrig" <[email protected]>
Sent: Tuesday, November 06, 2012 1:55 PM
To: "Google Groups" <[email protected]>
Subject: NailTech:: What to say to clients who think that an NSS salon nails
are beautiful?
Hey Techies,
I have a client who used to be a regular gel client until she moved to
Florida last year. She now comes to me 3 or 4 times a year. It wasn't a
problem until this visit. She showed up with NSS, substandard, horrible
acrylic nails that are yellowing and have fill lines. She went on and on
about how she found a new salon that is so beautiful and the guy she goes
to is so up to date on all the latest things and does such beautiful work.
I'm looking at horrible, yellow, fill lines and acrylic ( she was told
that it was the new powder gel that they were using ) and I want to
scream! I pointed out the yellowing and the fill lines, she acknowledged
them and then said something about "taking it all off" for her fill. I
told her that she would have to soak them off for about an hour and then I
would do a full set, for the price of a full set. She said that they just
pulled them off, no hour wasted soaking them off. I had to keep my head
down so she could not see the horror on my face.
What do you say to someone when presented with this kind of mess? I did
not have the time to soak them off and do a full set, so, I did not push
her to do so. I told her that it was acrylic on her nails and she said
that it was powder gel, didn't I know about it? I explained that it was
not powder gel it was acrylic and she still insisted that they said it was
gel so it is gel. I stopped short of telling her that they are lying rat
finks because she went on and on about how much she liked the salon and
the "guy" who does her nails and the conversation was quickly turning into
an argument with my client defending her "guy's" flat out lies!
I'm still trying to get my hormones in balance so I could use some advice
as to what to say and what not to say. In general I do not bad mouth
anyone else's work, but, what do I do when someone is lying their but off
and the client believes them over me? I have certificates on the wall that
prove my advanced education and she's heard me go on and on about all the
conventions, continuing education, this mailing list, industry web sites
and trade publications that I've gotten all my information from for 25
years and she still believes that lying sack of *~#t!!!!! Sorry, I fell
into name calling.....not sorry he is a lying sack of _____.
She was a good client for about a year before she moved to FL, I educated
her while she was in my chair and now she seems to have forgotten all of
it. On her way out she saw my old ProFinish two hand uv lamp and
exclaimed, "that's what they have, the new two hand lamp! What do you use
it for?" I told her that that lamp is a least 15 years old and useless
except to get regular polish clients to sit still for 4 minutes. She
looked confused, but, said nothing more.
I thought about booking 2 hours for her next appointment and soaking the
ac off and putting on a new set of gels so she would be reminded of how
they should look, but, if I'm doing all that work, I'm getting paid for a
full set and she would not agree to that. Besides, she saw my nails and
the clients before and after her with beautiful, clear, non yellow, no
fill lines, gel nails. Maybe she listened and noticed more than she
admitted to and she will find a new salon in FL that actually does gels,
not acrylic (that turns yellow) with a gel overlay.
So, Techies, I did a little venting, now, what do you all say to clients
who come in with NSS nails and tell you how beautiful that are?
Katherine
Nails at Panache
St. Louis, MO
Sent from my iPad
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