Okay guys, I am sooo confused...I have never had trouble with gel
polish sticking to any type of ac. Just as long as there is no shiny
spots, no problem,
Now if I have problems with a gel polish sticking it is a gel issue,
not an ac issue. Interesting to what kind of info we get from other
techs...the reason this list is awesome!!!! (and I am talking polish
with gel, or gel with pigment) diana from indiana
At 02:54 PM 11/23/2012, you wrote:
I use Light Elegance gel. It just chips off cheep acrylic. Good
brands like CND, OPI, Entity, etc are not a problem as long as I use
Protein Bond by Young Nails between the acrylic and gel. That cheep
NSS acrylic is nothing like the name brands, it is ridiculous hard
to file and ridiculous hard to soak off and whatever (MMA?) is in it
stops the gel from sticking to it. Maybe if I just buffed the gel
top coat, but didn't remove it, my gel would stick, but, the nails
are so thick and ugly shaped that I still don't want my name on them
if I can't reshape them, thin them out and properly balance the apex.
Some acrylic companies have gel top coat that is specially
formulated to adhere to their acrylic, but it is just a top coat, it
is not strong enough to be used as a fill product and most of them
do not have a tacky layer so they cannot be used as a base or primer
to make the UV gel adhere to the acrylic.
Please, if anyone has found a way to get their gel to stick to cheep
acrylic, share the trick.
Katherine
Nails at Panache
St. Louis, MO
Sent from my iPad
On Nov 23, 2012, at 12:17 PM, Jill in Ky
<<mailto:[email protected]>[email protected]> wrote:
Your gel won't adhere over cheap acrylic? I'm not a gel tech, but
am eager to learn more about it, so can you explain to me the
chemistry behind WHY it won't adhere if you take the shine off the
top of the old nail product?
I'd really like to know because I thought you could use a
camouflaging pink gel to help hide the fill lines. If that's not
the case, then maybe I need to stick to acrylic where I can custom
blend the powder to help hide other nail techs fill lines. For all
the gel techs out there, jump in to help instruct me on this, ok?
Jill W.
On Thursday, November 22, 2012 5:57:24 PM UTC-6, Katherine Fahrig wrote:
I understand what you are saying and I agree in principal. However,
in this situation, that is not going to work. She wears a French
Manicure, so the yellow acrylic and fill lines show through my
crystal clear gel product. Additionally, my gel will not adhere to
cheep NSS acrylic. So, the problem is that the finished nails look
horrible with the yellow ac and fill lines showing AND they will
not hold up. My gel will chip off the top of that NSS ac in less
than a week. I do not want my name on those nails. I do not want
her telling everyone that those yellow, fill lined and chipping
nails are my work.
Back in the day, when I did acrylic nails, I had an opaque pink
that I used on clients who came to me with horrid yellow acrylic on
their nails and I was proud to have my name on my work because I
could make the nails look good despite the crappy product
underneath. Even if I used an opaque pink gel, it would still chip
off the top of the NSS acrylic. The only thing I could do is start
doing acrylic nails again. Not going to happen for my own reasons,
long story that is a whole different thread.
It's not an ego thing, it's a reputation thing. I will not put my
name on yellow, fill lined nails. That is not what my work looks
like. I use top quality products that do not yellow and correct
(manufacturers) technique that does not leave fill lines. I do not
view a good work ethic as "ego".
I get what you are saying, but, this situation is not about ego,
it's about my name on substandard work. I have other clients who
get their nails done in other states, one who gets her nails done
in Vancouver, BC, I have no problem doing their nails. No, the work
is not as good as mine ( that part is ego ) but they all use a
quality gel and I can do my work with my gel over it and with one
appointment I can produce nails that deserve my name on them. I do
not bad mouth the other salon or manicurist, I like to hear about
how things are in the other city for my clients who live part time
here and part time there, it's a fun and exciting life that I can
live vicariously through. It's not about me having to convince
anyone that I'm better than the other manicurist. It doesn't
matter, I do their nails when they are in STL and the other
manicurist does their nails when they are there. No competition, we
are actually working together, sharing the client. I'm cool with
that. I'm not cool with someone telling a client that they are
getting gels when they are getting acrylic and then the client
expects me to make her yellow, fill lined acrylic look like the
clear, natural gel nails that I'm known for creating.
I do not think that anyone should put their name on work that is
beneath them. Every single set of nails that walk out of my salon
meet my standards for quality, beauty and durability. That is
customer service. That is a full book of happy, satisfied clients.
That is a reputation in this city that I am the best.
Belittling, berating or insulting a client, coworker, manicurist
(licensed or not) is not good customer service. Doing substandard
work over a substandard foundation in not good customer service.
Katherine
Nails at Panache
St. Louis, MO
Sent from my iPad
On Nov 22, 2012, at 11:03 AM, Jill in Ky <[email protected]> wrote:
Katherine, I feel your pain & I hate when that happens! It is so
frustrating, but this is how I've learned to handle it after 25+
years in the business- it all boils down to psychology:
After I've tried to educate someone & they still aren't getting
it, I stop trying. For me, I can recognize the feeling of being
defensive when it comes on me & it serves no purpose. I have to
reign in that emotion because ultimately I do not want to
alienate the client (no matter how stupid they appear to be). My
goal has to be focused on giving her the best possible service in
the time that she's booked. If that means filling over someone
else's crappy work, then I'll do my best to make it look right &
create a stable nail (ultimately it will be her new nail techs
problem when her acrylic starts to break down). Then I direct the
conversation to something else more pleasant, the hour goes fast,
and then she pays me. It's not easy, but I try to take my ego out
of the equation.
Think about it from the client's point of view......by YOU
contradicting what she's telling you & pointing out her new nail
techs flaws, the client is being made to feel like SHE made a poor
choice in salons because she's ignorant. No one want's to feel
that way, including ourselves. So then the client keeps talking
about how beautiful & wonderful the new salon is & how great their
services are, because that's HER way of trying to convince YOU
that she DID make a good choice. She has a need for your approval,
but she doesn't realize that it hurts your feelings & puts you on
the defensive, so both of you get nowhere. It's frustrating on
both sides because both peoples egos are involved.
Obviously, the other salon is exciting to her because it's new.
She was probably excited about your salon back when she became a
new client, too. The new tech probably strokes her ego in ways
that you don't anymore, because we all get familiar with long time
clients & thus, the honeymoon phase goes out the window. It's only
natural that it will eventually happen with this new salon, too.
Then when you eventually see her she'll start to complain about them.
I wouldn't turn her away or insist that she soak off for a new
full set, but that's just me. I wouldn't want her to leave my
salon with hard feelings because SHE won't understand why after
all these years YOU are giving her the boot, plus she will tell
everyone in town about how she was so rudely dismissed as a long
time client by you. And what if she doesn't have the money in the
budget to pay your prices for a full set? She'll be forced by YOU
to take her business elsewhere then. We're in business to make
money & HERS would be gone. What purpose would that serve?
If she were my client, I'd mentally prepare myself for when she
comes in (keeping my body language relaxed- not on the defensive)
bragging about her new salon & then I'd just let her talk it out
of her system. I'd keep my head down, fixing those crappy nails so
they look good, & occasionally at the right points in the
conversation, I'd interject the little words that will mean so
much to her.... "uh-huh" & "is that right?" & "no way!" & "you go,
girl!". I'd be taking my ego out of the conversation & using
psychology to make the client feel validated. Eventually, she'll
run out of steam & you can direct the conversation to other things
that are important to HER. Aaaahhh, the honeymoon phase is returning!
It's a challenge in acting & psychology, but for me it's also
satisfying when it works because everyone leaves happy. One great
thing about being in the South is that you learn how to sugar coat
phrases which have underlying meanings. The best one to remember
is "Well, bless your heart!", which sounds very nice on the
surface, & you can interject it into your next conversation with
her when she says what a great nail job her new tech did. But what
you really mean by that phrase is "Well, you are dumb as a rock"!
Jill Wright
Event Coordinator & Nail Tech
<http://www.nailtechevent.com>www.nailtechevent.com
On Tuesday, November 6, 2012 1:55:18 PM UTC-6, Katherine Fahrig wrote:
Hey Techies,
I have a client who used to be a regular gel client until she
moved to Florida last year. She now comes to me 3 or 4 times a
year. It wasn't a problem until this visit. She showed up with
NSS, substandard, horrible acrylic nails that are yellowing and
have fill lines. She went on and on about how she found a new
salon that is so beautiful and the guy she goes to is so up to
date on all the latest things and does such beautiful work. I'm
looking at horrible, yellow, fill lines and acrylic ( she was told
that it was the new powder gel that they were using ) and I want
to scream! I pointed out the yellowing and the fill lines, she
acknowledged them and then said something about "taking it all
off" for her fill. I told her that she would have to soak them off
for about an hour and then I would do a full set, for the price of
a full set. She said that they just pulled them off, no hour
wasted soaking them off. I had to keep my head down so she could
not see the horror on my face.
What do you say to someone when presented with this kind of mess?
I did not have the time to soak them off and do a full set, so, I
did not push her to do so. I told her that it was acrylic on her
nails and she said that it was powder gel, didn't I know about it?
I explained that it was not powder gel it was acrylic and she
still insisted that they said it was gel so it is gel. I stopped
short of telling her that they are lying rat finks because she
went on and on about how much she liked the salon and the "guy"
who does her nails and the conversation was quickly turning into
an argument with my client defending her "guy's" flat out lies!
I'm still trying to get my hormones in balance so I could use some
advice as to what to say and what not to say. In general I do not
bad mouth anyone else's work, but, what do I do when someone is
lying their but off and the client believes them over me? I have
certificates on the wall that prove my advanced education and
she's heard me go on and on about all the conventions, continuing
education, this mailing list, industry web sites and trade
publications that I've gotten all my information from for 25 years
and she still believes that lying sack of *~#t!!!!! Sorry, I fell
into name calling.....not sorry he is a lying sack of _____.
She was a good client for about a year before she moved to FL, I
educated her while she was in my chair and now she seems to have
forgotten all of it. On her way out she saw my old ProFinish two
hand uv lamp and exclaimed, "that's what they have, the new two
hand lamp! What do you use it for?" I told her that that lamp is a
least 15 years old and useless except to get regular polish
clients to sit still for 4 minutes. She looked confused, but, said
nothing more.
I thought about booking 2 hours for her next appointment and
soaking the ac off and putting on a new set of gels so she would
be reminded of how they should look, but, if I'm doing all that
work, I'm getting paid for a full set and she would not agree to
that. Besides, she saw my nails and the clients before and after
her with beautiful, clear, non yellow, no fill lines, gel nails.
Maybe she listened and noticed more than she admitted to and she
will find a new salon in FL that actually does gels, not acrylic
(that turns yellow) with a gel overlay.
So, Techies, I did a little venting, now, what do you all say to
clients who come in with NSS nails and tell you how beautiful that are?
Katherine
Nails at Panache
St. Louis, MO
Sent from my iPad
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