Thanks for closing the loop. I'm curious why it takes a week to adjust one IP block. It's frustrating as a provider to have no ability to fix it and get all of the angry phone calls.
On Fri, Aug 22, 2025, 6:14 PM Mike Lyon via NANOG <[email protected]> wrote: > If any eyeball networks are having geo-ip issues that started a week or so > ago for their customers trying to use HBO, Hulu, Netflix or any others that > use Digital Elements for their geo-ip, be sure you make Digital Elements > aware. > > Digital Elements ran a process update last week that screwed up a bunch of > netblocks. See ticket verbatim below. > > And to top it off, they are holding my customers hostage until a week from > today when they run the corrective update. > > Hi Mike, > > While refining our processes to improve accuracy, some of our changes > inadvertently over-corrected existing updates we had in place. We have > noticed these and are correcting them currently. This unfortunately was > one of the overridden updates. > > Thank you. > Mike Lyon > Aug 22, 2025, 11:00 AM EDT > > Do we know why it changed? > > On Aug 22, 2025, at 05:03, Data Management <[email protected]> > wrote: > > *redacted* (Digital Element) > Aug 22, 2025, 8:03 AM EDT > > Hi Mike, > > We apologize for the inconvenience. We will update this IP range back to > the US for our release next Friday, August 29. > > Thank you. > > ———————— > > Fun times… > -Mike > > _______________________________________________ > NANOG mailing list > > https://lists.nanog.org/archives/list/[email protected]/message/UORMFGBQKLJQXUY2DEUICIL2ICKEWIPT/ _______________________________________________ NANOG mailing list https://lists.nanog.org/archives/list/[email protected]/message/XUCZBEUNTCR4S3QSMRID55TWQ3P3SNAY/
