I’ve had a handful of customers complain this week. Have had to move them to a different subnet temporarily…
-Mike > On Aug 22, 2025, at 19:24, Jason Canady via NANOG <[email protected]> > wrote: > > I agree with you, Josh. Only had one complaint today for Amazon Prime, my > office happens to be in the same subnet and it worked fine. I also haven’t > heard from any other customers, very unusual. > > Mike, thanks for bringing this to our attention, Sir! > >> On Aug 22, 2025, at 18:42, Josh Luthman via NANOG <[email protected]> >> wrote: >> >> Thanks for closing the loop. >> >> I'm curious why it takes a week to adjust one IP block. It's frustrating >> as a provider to have no ability to fix it and get all of the angry phone >> calls. >> >>> On Fri, Aug 22, 2025, 6:14 PM Mike Lyon via NANOG <[email protected]> >>> wrote: >>> >>> If any eyeball networks are having geo-ip issues that started a week or so >>> ago for their customers trying to use HBO, Hulu, Netflix or any others that >>> use Digital Elements for their geo-ip, be sure you make Digital Elements >>> aware. >>> >>> Digital Elements ran a process update last week that screwed up a bunch of >>> netblocks. See ticket verbatim below. >>> >>> And to top it off, they are holding my customers hostage until a week from >>> today when they run the corrective update. >>> >>> Hi Mike, >>> >>> While refining our processes to improve accuracy, some of our changes >>> inadvertently over-corrected existing updates we had in place. We have >>> noticed these and are correcting them currently. This unfortunately was >>> one of the overridden updates. >>> >>> Thank you. >>> Mike Lyon >>> Aug 22, 2025, 11:00 AM EDT >>> >>> Do we know why it changed? >>> >>> On Aug 22, 2025, at 05:03, Data Management <[email protected]> >>> wrote: >>> >>> *redacted* (Digital Element) >>> Aug 22, 2025, 8:03 AM EDT >>> >>> Hi Mike, >>> >>> We apologize for the inconvenience. We will update this IP range back to >>> the US for our release next Friday, August 29. >>> >>> Thank you. >>> >>> ———————— >>> >>> Fun times… >>> -Mike >>> >>> _______________________________________________ >>> NANOG mailing list >>> >>> https://lists.nanog.org/archives/list/[email protected]/message/UORMFGBQKLJQXUY2DEUICIL2ICKEWIPT/ >> _______________________________________________ >> NANOG mailing list >> https://lists.nanog.org/archives/list/[email protected]/message/XUCZBEUNTCR4S3QSMRID55TWQ3P3SNAY/ > > _______________________________________________ > NANOG mailing list > https://lists.nanog.org/archives/list/[email protected]/message/EH2KZ3FOVEG7HTVBHOMGMFIJZNL5ELS6/ _______________________________________________ NANOG mailing list https://lists.nanog.org/archives/list/[email protected]/message/VPRESIHA2C5IJRGRFPGDNDD3YD3KCB5Q/
