In fairness to Active Technologies I am forwarding this email
(including the quote I have used from the [EMAIL PROTECTED] mailing
list) to [EMAIL PROTECTED] in the hope that they will read and
act asap.
If I here nothing from Active Technologies by email I will telephone
them before proceeding with an official complaint to Trading
Standards.
> When I bought Netconnect2 9 months ago I bought "11 commercially
> licensed internet programs which would cost �150 if bought separately"
>
> Also Netconnect2 was advertised as having "all the core commercial
> programs licensed for you" and another quote "if there any bug-fixes
> you receive updates"
>
> MD-II 1.4.4 was a bug-fix and free to all registered MD-II users, even
> pre release 1.2 users. I bought a commercially licensed product and
> expect the same level of support as other users.
>
> The fact that Netconnect users got the programs at a very good price
> is totally irrelevant, Vapor still use price discounting for multiple
> registrations. We all paid for the same license and therefore must be
> entitled to the same support, legally as well as morally.
>
> The only way that this could not be the case is if Netconnect users
> have been misled into thinking that they were paying for a license
> that they were not actually getting. I am not suggesting for a moment
> that the latter is the case, but it could be quite messy if it were.
Donny you raise some very interesting points here.
I would like to know how many Netconnect 2 users purchased the
software within the last 12 months (not me unfortunately - apr
15 months ago...) and have been mislead by the claims from Active
Technologies with regard to having bug fixes and updates.
I'm not suggesting all NC2 users get a full upgrade to NC3 - just that
all NC2 users who purchased the software within the last 12 months
(not me again...) get a bug fix for NC2 MDII - and no updates for the
other programs in NC2 unless they buy NC3.
If sufficient people come forward that this looks to be a serious
legal issue then I will forward the relevant details to UK Trading
Standards and ask them to investigate Active Technologies failure to
provide the Y2K bug fix.
Note of course if the bug fix becomes available before one goes to
Trading Standards then this gets solved easily...
This is not a threat, merely a statement of fact. In the meantime I'll
contact Trading Standards in the next couple of days and make a
general enquiry concerning this issue to guage their feeling - I'll
let you all know what it is.
-Bridge
--
http://www.mythicz.u-net.com | DT-MUD:sunsite.auc.dk:4242
Amigan | Vegan | KOSHan - http://kosh.convergence.org
Yes this email client is NOT Y2K complient - blame it on no update for
Netconnect2 (and �30 for the update when I just want to fix the bug is
excessive!)
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