On Thu, 2003-08-14 at 22:57, Carroll Grigsby wrote: > On Thursday 14 August 2003 07:40 pm, Alex Weiss wrote: > > > Andrei Raevsky wrote: > > > > > > > > > I bought the "Definative Manual " and as soon as I got > > > it the pages > > > began to fall out. Phone calls to and e-mails have > > > been unsucessful. > > > They have fairly well closed all lines of > > > communications except if you > > > want to buy something. But beware if you want > > > satisfaction concerning a > > > defective product. > > > > At least you got a copy. I've been waiting for my copy > > of the "Definative Manual " (9.0 version) since > > February 28 2003! After many emails i've only got > > promises to show for it. Most recently (a month ago) > > they said they were going to send the new 9.1 version. > > I thought that was nice of them. I'm sure I'll never > > see it though. I hope Mandrake turns around. I like the > > distro. > > There are a lot of things to like about Mandrake. The Store is not one of > them. Its modus operandi seems to be, "Bill immediately. Ignore all inquiries > and complaints. Ship the product when you happen to be in the mood." There > have been earlier threads on this list about experiences similar to yours, > and you'll find more of them at the Club's Trolls forum back in mid-May > during the 9.1 release. (I authored a few of them. While I got some sympathy > from other posters, I never received any response from anyone at Mandrake. > However, I did eventually get my Power Pack CD's.) I'd hoped that this > behavior would have been remedied by now, but evidently it hasn't and I'm > very disappointed. Ignoring paying customers is NOT a successful business > model -- unless you're a cable TV provider. > > You might try posting to the Trolls forum (you don't have to be a member); I'm > told that Deno monitors it and tries to resolve Store-related complaints. Not > sure about that, although I did eventually get my CD's. > > -- cmg > >
It's way past time that something was done about the store problems. There has been alot that hasn't been said about store problems in order to give them time to have rectified the problem, but if rectification is not forthcoming then perhaps other means of garnering some attention is warranted. LX -- ����������������������������������������������� Linux Mandrake 9.1 Kernel 2.4.21-0.13mdk *Catch Star Trek Enterprise, Wednesdays on UPN* ������������������������������������������������
Want to buy your Pack or Services from MandrakeSoft? Go to http://www.mandrakestore.com
