On Saturday 16 August 2003 08:15 pm, Miark wrote: > On 16 Aug 2003 17:42:15 -0400, Lyvim Xaphir <[EMAIL PROTECTED]> wrote: > > Sounds like you've had bad experience too. (?) > > Actually I've never dealt with the store at all. The only thing I > would buy is inexpensive things, and the only reason I'd even do > that is as a contribution. But MandrakeClub memberships are a better > contribution, so that's what I've done for a couple years. > > > I don't know how many dissatisfied people there are yet. It would > > help if people on the list spoke up about their store problems so > > that we could get a head count. > > And to be fair, it would also help to know how many people have received > good service. We're heard a number of people complain here, but we > don't actually know if that's representative of Mandrake service. > And we all know how bad news spreads faster than good news (which > often doesn't spread at all). > > Miark My experience with the store has bee good. I preordered the Powerpack and when they started shipping I was notified by email that mine went out the door and 4 days later It was in my mail box. No problem. But in the business of handling these things internally, Mandrake can and must do better, not necessarily in actual shipping, but in responding to customers complaints and concerns. Even one nonresponse is not good. My $.02 -- Dennis M. linux user #180842
Want to buy your Pack or Services from MandrakeSoft? Go to http://www.mandrakestore.com
