On Sunday 17 August 2003 09:46 pm, Frankie wrote: > >-----Original Message----- > > From: [EMAIL PROTECTED] > > >[mailto:[EMAIL PROTECTED] Behalf Of ed tharp > >Sent: Monday, 18 August 2003 9:08 AM > >To: newbie > >Subject: Re: [newbie] Mdk is cash flow positive! > > > >On Sun, 2003-08-17 at 19:06, owenb wrote: > >> There may be some help at hand. When L&H the makers of translation > >> software got in hot water and closed their US office I received > >> assistance from the "Action Editor of Smart Computing Magazine . If > >> several of us write maybe the public airing of the > > > >dissatisfaction about > > > >> Mandrakes attitude featured in a national magazine will reach > > > >management > > > >> in France. > >> [EMAIL PROTECTED] > >> fax 402-479-2104 > >> Actually the Action Editor pursued L&H to their corporate headquarters > >> in Belgium. > > > >hell,,, I would rather suffer in silence than give someone something > >negative to print about MandrakeSoft. > > FRANKI: > > Yes, I agree with Ed, > > The last thing Mandrake soft need right now is bad press.. > We want them to fix the problem, not go bust.. > > However once they get on top of their financial woes....... > But even then, I am a fan of Mandrake and would rather get them customers, > rather then lose them. > > But something should be done. I myself have had only good experiances with > Mandrakestore, but I appear to be in the minority. Maybe someone should > put up a "Mandrake, Whats the deal?" website and get it slashdotted. > They always seem to notice stuff when it gets onto /. > > > regards > > Franki > htmlfixit.com
While I'm not the OP, I guess I'm the one who nudged the thread in this direction, so let me put in yet another 4 cents. First of all, I don't see any constructive purpose to flaming Mandrake in any public forum -- like Ed says, we should keep this in the family. Secondly, IMHO the only useful purpose of any discussion on this mail list will be to identify to Mandrake that there _may_ be a problem at the Store. Any subsequent remedial actions would have to be taken by them. My only personal dissatisfaction has been with lack of any communication from the Store beyond the original confirmation that my credit card had been billed. While this is not a big deal to me (45 years of marriage has taught me to deal with petty aggravation), it is not a good way to treat paying customers. Now, if I were relying on Mandrake to make my living, I would not regard this as a petty annoyance, and would probably consider another distribution in the future. Studies show that most dissatisfied customers don't bother to complain; they just place the next order with a competitor (Customer Relations 101). As to the poor quality of the manuals (which triggered this thread): I spent most of my working life working for manufacturing companies. One of the first lessons I learned was that if the product doesn't meet the customer's expectations, don't ship it. Based on what I've read, the defect should have been apparent when the original shipment of manuals were inspected at Mandrake (QC 101). Worse, given that this was first noted on the Club Forum back in late May, why do they continue to ship them? -- cmg
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