On Wed, Oct 16, 2013 at 6:42 PM, RMC <[email protected]> wrote:

> I am going to "bite the bullet" and make all the Windows users I support
> to Linux.
>
> Alternately they can find a new friend.
>
> The question of remote support has been a sticking point.  LogMeIn works
> great for Mac and Windows.  I find only Hamachi as a LogMeIn option to
> install on the remote Linux computer.  It is CLI and that doesn't suffice
> for giving remote support.  Similarly VNC.
>
> Do I misunderstand VNC or Hamachi providing a GUI?
>
> What about TeamViewer?  http://www.teamviewer.com/en/index.aspx  It seems
> to fit the need but it just seems too straight forward.  I felt that way
> about LogMeIn when I first looked at it.
>
> What are others using to provide remote support to user workstations?
>

FYI:  VNC is all about GUI, but it is not sharing the user's X desktop.  My
simple understanding is that VNC is a derivative of X, designed to run over
the internet.  (X over the internet is SLOW.)  Running VNC through SSH
Server (on the user PC) is recommended.  It would be possible for both of
you to see the same VNC session, but the user would also have to connect
with a VNC client.

If users are local, you can use X session instead.  (Again, recommended
running through SSH.)  I've never tried it, but it should share a desktop
with the user if you were both on simultaneously.  I think (???) you would
have to log in as that user to share the desktop.

Paul Boniol

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