Arrgh! Correction to my earlier post - So after poking around and
deciding I like the software, I think I have encountered a pretty
serious bug (or I am really misunderstanding how this is supposed to
work...). I'm trying to "enable" an existing account for direct
connect (specifically Bank of America and AMEX)
I began a new fresh "document" to make my real sets of accounts, etc
and now I cannot get ANY of the online banking connections to work.
American Express, despite having worked yesterday is now saying that
this is unsupported, and I get the same error messages when I try to
connect my B of A accounts. There is also some erratic behavior
(perhaps on the part of the user) that I have documented in the
following video using the sample database ("document")
http://screencast.com/t/WSBl2nF0m8
As they say, a picture is worth a thousand words....
I have looked through the online guide for information on how to
"enable" the online download for an existing account but searches
didn't turn up anything helpful. Also, I am very unclear about the
difference between "Download accounts from Selection" choice and the
"Add selection to online connections" choice. What is the difference
between "Download accounts" and "online connections"?? (this doesn't
seem to be in the user guide that I can find...)
Thanks a bunch - so far I really like the look and feel of the
application, I'm just finding this issue maddening, as it is a key
feature to have figured out before I license/register my copy.
NoelC
On Feb 12, 3:08 pm, NoelC <[email protected]> wrote:
> Ah, so this explains the error messages I am getting when I try to
> create new accounts for BoA (California) and CapitalOne. I can go to
> the relevant sites and download the "web connect for Quicken" files
> with no problem, but creating the account new using Moneywell's
> capability (and the "Downoad accounts from selection" option) give the
> error message:
>
> "[2000] ERROR The product which you are using is not enabled. Please
> call customer service at 1.800.792.0808 for assistance."
>
> I am not sure what the difference is with respect to the way that
> Moneywell operates (I am a new user - just setting things up)
>
> For CapitalOne, I get the following error message when trying to set
> up the new account:
> "[15500] ERROR The user cannot signon because of invalid user ID or
> password."
>
> Even though I have verified that the username and password I am
> entering are in fact the ones that allow me to log into their regular
> site.
>
> AMEX works perfectly - I love American Express. That $395 a year just
> keeps on paying for itself... :-)
>
> On Feb 12, 9:20 am, Kevin Hoctor <[email protected]> wrote:
>
> > On 12 Feb 2009, at 10:34, -= Peter Griffin =- wrote:
>
> > > I am using Moneywell to connect to B of A and I do not pay B of A
> > > anything for this service. I have just a regular checking account.
>
> > There are different rules for Bank of America depending on your state,
> > I believe.
>
> > Peace,
>
> > Kevin Hoctor
> > [email protected]
> > No Thirst Software LLChttp://nothirst.comhttp://kevinhoctor.blogspot.com
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