At my day job, Textron switched from Dell to IBM for "consolidating resources" as of 1/1/2002. Textron owns Bell, Cessna, and EZ-GO as well as my division, so we couldn't prevent it. Previously we used Dell with great success and support for both desktops and servers, very few server failures over the last 4 years with Dell (six Dell servers): 1 DRAC card, 1 HDD, both zero cost, quick, knowledgeable tech support. Previous experience with Compaq several years ago was similar though.
For my night job (contract for City of Cornelius, Oregon), I am the sole network guy and I have moved them exclusively to Dell - 3 PowerEdge servers (1550, 2550, and 4400, Textron bought a 4400 for my site at about the same time as well) and Optiplex Desktops. 1 desktop failure in the last 2 years (from 20PC's) and they sent a tech out and fixed it next day. Talking to their tech support guy we narrowed it down to "either motherboard, riser card, or power supply...since we aren't sure which we'll send out all three and replace everything". Now THAT was impressive - cheaper to send those three then to piecemeal it and spend more than that on time figuring it out. I have Win2K on all machines there, server and desktop alike. A couple years ago Textron flew me out to R.I. to install a webserver that they had ordered from Dell with Linux instead of Windows, and they wanted me to put W2K server on it. NOT PRETTY and not a way to save $$, FWIW. Our desktop support person here also has very complimentary things to say about Dell's support, especially vs Toshiba (was our Laptop supplier) and IBM. Sorry about the length, Dave Lum - [EMAIL PROTECTED] Sr. Network Specialist - Textron Financial 503-675-5510 -----Original Message----- From: Byron Kennedy [mailto:[EMAIL PROTECTED]] Sent: Friday, December 13, 2002 16:40 PM To: NT 2000 Discussions Subject: OT: Dell PowerEdge support | Windows platform Interested in any experiences out there with the Dell PowerEdge line, specifically related to support process, parts replacement, and if possible any experiences with these really new 1655MC blade servers using Windows 2000. All comments appreciated. Byron Kennedy Senior Network Engineer MarketTools(r) Real Market Research Insights. In Real Time. At Real Savings. ------ You are subscribed as [email protected] Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe send a blank email to [EMAIL PROTECTED]
