PSS ID Number: Q297088 Article Last Modified on 11-13-2001
------------------------------------------------------------------------ -------- The information in this article applies to: Microsoft Windows 2000 Professional Microsoft Windows 2000 Server ------------------------------------------------------------------------ -------- Symptoms When you log on to your Windows 2000-based computer, you may receive the following error message on a blue screen: STOP 0x00000012 (0x00000000, 0x00000000, 0x00000000, 0x00000000) TRAP_CAUSE_UNKNOWN Cause This issue can occur if your computer has a Sound Blaster Live sound card, and the Sound Blaster Live software is installed on your computer. Resolution To resolve this issue, contact Creative Labs to inquire about the availability of a fix for this issue. To work around this issue, uninstall the Sound Blaster Live software by using the Add/Remove Programs tool in Control Panel. Note that this should be possible because the symptom that is described in this article occurs infrequently. More Information Your Sound Blaster Live sound card should still work after you uninstall the Sound Blaster Live software because the Windows 2000 driver for the sound card is not removed when you uninstall the Sound Blaster Live software. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 0x12 sblive Keywords: kb3rdparty kbenv kberrmsg kbhw kbtool Issue Type: kbprb Technology: kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro Thank you, Ron Crumbaker, MCP -----Original Message----- From: Ed Esgro [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 2:34 PM To: NT 2000 Discussions Subject: RE: Memory.dmp Its not very informative. The error is 0x00000012 (0x00000000, 0x00000000, 0x0000000, 0x00000000) Then of course it lists the processes that were running when it crashed. -----Original Message----- From: Matthews, John [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 2:44 PM To: NT 2000 Discussions Subject: RE: Memory.dmp What's the blue screen say? -----Original Message----- From: Ed Esgro [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 1:01 PM To: NT 2000 Discussions Subject: Memory.dmp Wondering if somebody could help me with a problem. I have an NT 4.0 sp6a server that at least once a week blue screens. I can not seem to figure out why. At this point I want to contact MS support and ask for their help. My problem is when the server crashes it states that it only created a partial dump file. What do I need to do to get it to create a full dump file? Can Microsoft determine the data in these files and hopefully the cause for my system crashing? Thanks Ed *****This email and any files transmitted with it are confidential and intended solely for the use of the addressee. If you have received this email in error please notify [EMAIL PROTECTED] Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Stainsafe Inc. or any of its subsidiaries or affiliates. The company accepts no liability for any damage caused by any virus transmitted by this email.***** ------ You are subscribed as [EMAIL PROTECTED] Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe send a blank email to %%email.unsub%% ------ You are subscribed as [EMAIL PROTECTED] Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe send a blank email to %%email.unsub%% *****This email and any files transmitted with it are confidential and intended solely for the use of the addressee. If you have received this email in error please notify [EMAIL PROTECTED] Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Stainsafe Inc. or any of its subsidiaries or affiliates. The company accepts no liability for any damage caused by any virus transmitted by this email.***** ------ You are subscribed as [EMAIL PROTECTED] Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe send a blank email to %%email.unsub%% ------ You are subscribed as [email protected] Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe send a blank email to [EMAIL PROTECTED]
