It does, but to be honest I've never figured it out. I know people use it and like it but we ended up using Zendesk.
(sent from a mobile device) On Jun 10, 2013, at 6:35 PM, "Jimmy Tran" <[email protected]<mailto:[email protected]>> wrote: I currently do not have a ticketing system and looking to start one. Does Kaseya provide a ticketing system. Jimmy From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Rick Berry Sent: Monday, June 10, 2013 3:28 PM To: [email protected]<mailto:[email protected]> Subject: [NTSysADM] RE: MSP client management Kaseya & Labtech are the ‘big two’ right now, imho. There are others (n-able, just got bought by solarwinds I think? … tigerpaw? Continuum? A few others). We run both Kas & LT. Part of your decision would relate to what ticketing you use (autotask/connectwise/other/scraps of paper). From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Jimmy Tran Sent: Monday, June 10, 2013 6:17 PM To: [email protected]<mailto:[email protected]> Subject: [NTSysADM] MSP client management To the MSP’s out there, what do you use to mange your client’s workstations/servers in regards to software updates, inventory, monitoring etc? I’ve been looking at Kaseya but curious what others are using. Thanks, Jimmy
