A MSP place I contracted at last year used Kaseya; I found it slow and kludgey. The main thrust of the program seems to be more about customer/client management than incident management. The guy that ran the place loved it but he had a different perspective than those of us who were taking calls and troubleshooting. For instance there was no way to look up incidents common to a customer to find trending (one customer called at least once a week about losing their mapped drive. That mapped drive was an external, USB drive on a machine with only two USB ports; every time the gal needed to get on that machine she’d unplug the drive to plug in the mouse). If I wanted to know about the customer’s billing, their contract terms and the like Kaseya delivered. If I wanted to know about their environment or common problems it was a menial chore.
From: Phil Brutsche Sent: Thursday, June 13, 2013 12:11 PM To: [email protected] Subject: [NTSysADM] RE: MSP client management Kaseya works well but it is $$$$ Another company I work with is evaluating GFI Max: http://www.gfimax.com/, and the feedback so far is positive. They have a 30 day trial. -- Phil Brutsche [email protected] From: [email protected] [mailto:[email protected]] On Behalf Of Jimmy Tran Sent: Monday, June 10, 2013 5:17 PM To: [email protected] Subject: [NTSysADM] MSP client management To the MSP’s out there, what do you use to mange your client’s workstations/servers in regards to software updates, inventory, monitoring etc? I’ve been looking at Kaseya but curious what others are using. Thanks, Jimmy
