Are you able to flop one of the queues to print directly to the printer (no spooling) and see if you still get hang-ups? Advanced tab setting.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kurt Buff Sent: Thursday, July 18, 2013 7:24 AM To: [email protected] Subject: Re: [NTSysADM] Odd spooler issue On Thu, Jul 18, 2013 at 7:14 AM, Miller Bonnie L. <[email protected]> wrote: > How is ping time to the printers at the time of hang-up? I'll check that, but it's probably in the 1-2ms range > Can you view a web interface at the same time and see what they are doing? Yup - the printers are fine, AFAICT > Could be a slowdown on the spool disk, but I would expect it to happen to > every queue on that server and not just certain ones. Agreed, and since the print server is a VM, it should show up across all the VMs that use the SAN, and I'm not seeing that. > You could also open up the folder and see if the files are showing up in a > timely manner, growing overly large, etc. Print jobs are on the order of 1-2k, and often less. Kurt > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Kurt Buff > Sent: Wednesday, July 17, 2013 4:15 PM > To: [email protected] > Subject: [NTSysADM] Odd spooler issue > > All, > > I've got a little head scratcher, and would appreciate any insight folks > might have. > > Printer Server: Win2k8 R2, fully patched VM running on vSphere 5 > (recently gone from 5.0 to 5.1, the problem began on the earlier > version.) > > Problem: Print jobs from our installation of Epicor Avante to various > printers (an HP 2055 and several models of Zebra printer) hosted on > the printer server, will intermittently hang in the print queue. Delay > will range anywhere from 1.5 - 2 minutes, and they they'll print. I > can see the jobs in queue, just sitting there (they have a status of > 'printing', but do nothing.) > > I am seeing nothing in the event viewer for the printer server that > looks relevant, and certainly no warnings or errors. Neither memory > nor CPU spike > > The Avante server is running Win2k3 R2. > > The problem disappears and reappears a couple of times a week. > > Thoughts? > > Kurt > >
