And the HP driver(s) would also affect some, but not all, of our Zebra printers?
Kurt On Thu, Aug 1, 2013 at 1:26 AM, Ziots, Edward <[email protected]> wrote: > I would look for Bad HP drivers with the HPBPRO.exe and HPBOID.exe running on > the print server I have found in past travels that these have been the root > cause of some of our print server issues. Removing the drivers with these > additional HP software on them has addressed the issue. But I also agree that > using ADplus as recommended will get you down to a driver issue and from > there can work out which printers are using that driver and maybe upgrade > that driver or switch over to universal print driver which works well enough > for most cases but not all :) > > Z > > Edward E. Ziots, CISSP, CISA, Security +, Network + > Security Engineer > Lifespan Organization > [email protected] > Work:401-255-2497 > > > This electronic message and any attachments may be privileged and > confidential and protected from disclosure. If you are reading this message, > but are not the intended recipient, nor an employee or agent responsible for > delivering this message to the intended recipient, you are hereby notified > that you are strictly prohibited from copying, printing, forwarding or > otherwise disseminating this communication. If you have received this > communication in error, please immediately notify the sender by replying to > the message. Then, delete the message from your computer. Thank you. > > > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] > On Behalf Of Kurt Buff > Sent: Wednesday, July 31, 2013 8:18 PM > To: [email protected] > Subject: Re: [NTSysADM] Odd spooler issue > > Per our offline conversation, this has been initiated. > > Many thanks for your help on this. > > Kurt > > On Fri, Jul 19, 2013 at 4:49 PM, Brian Desmond <[email protected]> wrote: >> Get a full hang dump with adplus, zip it, and ping me. >> >> You can find adplus in the debugging tools for Windows installer which is >> found in the WDK download. >> >> Thanks, >> Brian Desmond >> [email protected] >> >> w – 312.625.1438 | c – 312.731.3132 >> >> -----Original Message----- >> From: [email protected] >> [mailto:[email protected]] On Behalf Of Kurt Buff >> Sent: Friday, July 19, 2013 5:42 PM >> To: [email protected] >> Subject: Re: [NTSysADM] Odd spooler issue >> >> I might well take you up on that offer next week. >> >> Currently am unable to reproduce, as the folks complaining about it are out >> of the office. >> >> Plus, I spent a fascinating bit of time last night troubleshooting a problem >> with our VNXe, which deserves an email all it's own. >> >> I'm going to set a reminder for this problem for next week, and see what I >> can dig up. >> >> Kurt >> >> On Thu, Jul 18, 2013 at 3:23 PM, Brian Desmond <[email protected]> >> wrote: >>> So troubleshooting this without a dump of the spooler when the issue is >>> occurring is going to be hard, IMO. I'm willing to look at the dump, but >>> full disclosure it's been like five years so I can't promise I'll produce >>> anything for you. >>> >>> >>> >>> Thanks, >>> Brian Desmond >>> [email protected] >>> >>> w – 312.625.1438 | c – 312.731.3132 >>> >>>> -----Original Message----- >>>> From: [email protected] >>>> [mailto:[email protected]] >>>> On Behalf Of Kurt Buff >>>> Sent: Wednesday, July 17, 2013 6:15 PM >>>> To: [email protected] >>>> Subject: [NTSysADM] Odd spooler issue >>>> >>>> All, >>>> >>>> I've got a little head scratcher, and would appreciate any insight >>>> folks might have. >>>> >>>> Printer Server: Win2k8 R2, fully patched VM running on vSphere 5 >>>> (recently gone from 5.0 to 5.1, the problem began on the earlier >>>> version.) >>>> >>>> Problem: Print jobs from our installation of Epicor Avante to >>>> various printers (an HP 2055 and several models of Zebra printer) >>>> hosted on the printer server, will intermittently hang in the print queue. >>>> Delay will range anywhere from 1.5 - 2 minutes, and they they'll >>>> print. I can see the jobs in queue, just sitting there (they have a >>>> status of 'printing', but do nothing.) >>>> >>>> I am seeing nothing in the event viewer for the printer server that >>>> looks relevant, and certainly no warnings or errors. Neither memory >>>> nor CPU spike >>>> >>>> The Avante server is running Win2k3 R2. >>>> >>>> The problem disappears and reappears a couple of times a week. >>>> >>>> Thoughts? >>>> >>>> Kurt >>>> >>>> >>> >> >> >> > > >
