User: I am having problem with "x".  Can you take a look while I am at lunch?

Inexperienced tech: "Yes, no problem"  Proceeds to mess with PC before making 
sure the user has saved and closed open documents.
Experienced tech: "Please save and close any open documents or applications to 
make sure you don't lose any work since this may require a restart of your 
computer."


Hugo Hernandez
Network Administrator

INSTEON
Reliable, Expandable, Brilliant Remote Control
www.insteon.com<http://www.insteon.com>

Smarthome
Home Automation Superstore
www.smarthome.com<http://www.smarthome.com>

From: [email protected] [mailto:[email protected]] On 
Behalf Of James Button
Sent: Monday, July 07, 2014 2:39 PM
To: [email protected]
Subject: RE: [NTSysADM] Experienced vs. inexperienced IT

:(
There is an update (well, several really) for your email facility that will fix 
that for you!

JimB

:)

From: [email protected]<mailto:[email protected]> 
[mailto:[email protected]] On Behalf Of 
[email protected]<mailto:[email protected]>
Sent: Monday, July 07, 2014 9:53 PM
To: [email protected]<mailto:[email protected]>
Subject: Re: [NTSysADM] Experienced vs. inexperienced IT

Inexperienced: it's ok to delete those files
Experienced: I will move those files somewhere until we are sure they're safe 
to remove

Older you get, you don't get wiser....you just learn how to avoid a certain 
amount of hell
Despatched via Blackberry. Mock if you will, but it gets my email without a 
fuss.
________________________________
From: "Dave Lum" <[email protected]<mailto:[email protected]>>
Sender: [email protected]<mailto:[email protected]>
Date: Mon, 7 Jul 2014 13:44:25 -0700
To: <[email protected]<mailto:[email protected]>>
ReplyTo: [email protected]<mailto:[email protected]>
Subject: [NTSysADM] Experienced vs. inexperienced IT

How to tell if an IT person is experienced or not:

Inexperienced tech: "Yes, this will definitely fix this issue"
Experienced tech: "This is supposed to fix the issue, but give me a call and 
let me know if it actually worked"

Dave

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