We saw issues similar to this due to our Symantec Antivirus locking the temp files that Office creates when a file is opened. Only seemed to happen on 64-bit clients. Supposedly, a Symantec patch fixed the issue, although the fix only worked temporarily for us.
Travis Bryan -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Jimmy Tran Sent: Friday, September 12, 2014 9:29 AM To: [email protected] Subject: [NTSysADM] weird access denied issue I have a client, Windows Server 2008 R2 with Windows 7 workstations. One user seems to be getting access denied errors when opening certain LOB programs that access a DB on the file server. She acknowledges the access denied error and opens the program again with no issues. She got an "excel cannot access "document name". The document may be read-only or encrypted" when she is creator with full access to that document. No encryption is set. She will get similar issues with different programs and I cannot find any solutions. I was thinking a bad network connectivity issue but running pings from the server to the workstation is results in 0% of lost packets. Other users have complained about this issue but only 1 or 2 times in the past 6 months where this user gets these errors almost 2-3 times per week. I'm desperate for suggestions. I can wipe the PC but I'm not sure that will resolve the issue. I can create a new user in AD but doubt that will resolve anything either. TIA, Jimmy Scanned MessageLabs Scanned
