Speaking of that, you probably want to make sure that Symantec isn't scanning
network shares. Let the server AV handle that on file creation.
--
There are 10 kinds of people in the world...
those who understand binary and those who don't.
-----Original Message-----
From: [email protected] [mailto:[email protected]] On
Behalf Of Travis Bryan
Sent: Monday, September 22, 2014 12:42 PM
To: '[email protected]'
Subject: [NTSysADM] RE: weird access denied issue
We saw issues similar to this due to our Symantec Antivirus locking the temp
files that Office creates when a file is opened. Only seemed to happen on
64-bit clients. Supposedly, a Symantec patch fixed the issue, although the fix
only worked temporarily for us.
Travis Bryan
-----Original Message-----
From: [email protected] [mailto:[email protected]] On
Behalf Of Jimmy Tran
Sent: Friday, September 12, 2014 9:29 AM
To: [email protected]
Subject: [NTSysADM] weird access denied issue
I have a client, Windows Server 2008 R2 with Windows 7 workstations. One user
seems to be getting access denied errors when opening certain LOB programs that
access a DB on the file server. She acknowledges the access denied error and
opens the program again with no issues. She got an "excel cannot access
"document name". The document may be read-only or encrypted" when she is
creator with full access to that document. No encryption is set.
She will get similar issues with different programs and I cannot find any
solutions. I was thinking a bad network connectivity issue but running pings
from the server to the workstation is results in 0% of lost packets. Other
users have complained about this issue but only 1 or 2 times in the past 6
months where this user gets these errors almost 2-3 times per week.
I'm desperate for suggestions. I can wipe the PC but I'm not sure that will
resolve the issue. I can create a new user in AD but doubt that will resolve
anything either.
TIA,
Jimmy
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