Is the client physically accessible, is it feasible to go and test his wiring? If it's not a HUGE network it maybe worth it.
I had a similar issue once, it was quicker to get a kid and pay him 50 bucks, take him to the site and test the lines, sure enough I found a few shorted cables, and 2 punches that 568-A when everything else was B. Running the new lines and re-punching paid for the kids labor tenfold :) in terms of software , you can use hostmonitor (30 day trial) to run ping tests (among hundreds of others) http://www.ks-soft.net/hostmon.eng/ From: [email protected] To: [email protected] Subject: [NTSysADM] troubleshooting possible network connectivity issues Date: Fri, 16 Jan 2015 14:56:47 +0000 Hi All, Do you have any favorite network troubleshooting tools you recommend? My client keeps complaining about slowness and work not being saved. I have a feeling it could be cabling or a faulty switch. The switch is not managed so I do not have any monitoring tools there. A ping test comes back ok after a few hours so I’m looking for some more advance tools that can be run 24/7 on all machines in the office. I’m not looking to monitor anything on the machines, other than packet loss or connectivity issues. What are you favorite tools or suggestions? TIA -JT
