Does the user have the wrists on the laptop at all? I had two users that would complain about that and it was the pressure from their wrists on the laptop itself nothing on the touchpad at all.
From: [email protected] [mailto:[email protected]] On Behalf Of Damien Solodow Sent: Wednesday, November 16, 2016 11:21 AM To: [email protected] Subject: [NTSysADM] HP notebook touchpad issues We've been having a weird issue on some of our HP Elitebook 840 G1 and G2 laptops and wondered if anyone else had seen something similar. One some of them, every so often the cursor/touchpad goes crazy (cursor flying around, random clicks, etc.) even if no-one is touching it. They're all running Windows 7 Sp1 x64 Enterprise. We've tried BIOS updates, Synaptics driver upgrades, downgrades, etc. Swapping the hard drive to another chassis seems to get rid of the problem for a month or so before it rears its head again. DAMIEN SOLODOW Senior Systems Engineer 317.447.6033 (office) HARRISON COLLEGE 550 East Washington Street Indianapolis, IN 46204 www.harrison.edu<http://www.harrison.edu/> This e-mail and any files transmitted with it are property of Indiana Members Credit Union, are confidential, and are intended solely for the use of the individual or entity to whom this e-mail is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender and delete this message immediately from your computer. Any other use, retention, dissemination, forwarding, printing, or copying of this email is strictly prohibited. Please consider the environment before printing this email.
