May have a fix; finally got a hold of someone at HP support with some knowledge. ☺ Apparently there is a touchpad firmware update for the 840 G2 intended to resolve exactly this issue. Of course that doesn’t apply to the G1, but that may have been due to mistaken identity as the two models are very difficult to tell apart by looking.
DAMIEN SOLODOW Senior Systems Engineer 317.447.6033 (office) HARRISON COLLEGE From: [email protected] [mailto:[email protected]] On Behalf Of Gantry Zettler Sent: Wednesday, November 16, 2016 5:07 PM To: [email protected] Subject: Re: [NTSysADM] RE: HP notebook touchpad issues Disable all touchpad features if you haven't tried already - two finger scrolling, tap touchpad to click, zoom in/out, etc. Leave it at straight mouse movement and clicking only with the hard buttons and see if it persists. 2016-11-16 15:56 GMT-06:00 John Neish <[email protected]<mailto:[email protected]>>: If you disable the touchpad and use an external mouse, does the behaviour continue? From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Damien Solodow Sent: November-16-16 8:21 AM To: [email protected]<mailto:[email protected]> Subject: [NTSysADM] HP notebook touchpad issues We’ve been having a weird issue on some of our HP Elitebook 840 G1 and G2 laptops and wondered if anyone else had seen something similar. One some of them, every so often the cursor/touchpad goes crazy (cursor flying around, random clicks, etc.) even if no-one is touching it. They’re all running Windows 7 Sp1 x64 Enterprise. We’ve tried BIOS updates, Synaptics driver upgrades, downgrades, etc. Swapping the hard drive to another chassis seems to get rid of the problem for a month or so before it rears its head again. DAMIEN SOLODOW Senior Systems Engineer 317.447.6033 (office) HARRISON COLLEGE 550 East Washington Street Indianapolis, IN 46204 www.harrison.edu<http://www.harrison.edu/>
