I've been on that kind of support call before, I had called them at something like 5:45pm. The price sounds right, and worth *every* single penny. I had to fix a mission-critical VM (SBS server w/ Exchange and SQL) that had three snapshots that needed to be reassembled in sequence. Did I mention the VM had three drives as well? Assemble, rinse, repeat.
Suffice to say I don't keep snapshots around longer than I have to anymore. The problem is Hyper-V (non-R2 at least) needs the VM off to perform the merge. Dave From: Webster [mailto:[email protected]] Sent: Tuesday, August 23, 2011 5:29 PM To: NT System Admin Issues Subject: RE: [Microsoft support] Is it me... Last time I called for "business critical" after hours, it was IIRC $279. But I had to guarantee that I would be there for the duration. I was there for the duration but I went thru 2 shifts of support people. My call was for a coast-to-coast WAN link that went down, a DC on each side assumed control and when the link was reestablished, an east coast DC assumed it was the time source and set its clock back 6 months. I bet you can guess what happened after that when all the servers and PCs tried to authenticate!!! Carl Webster Consultant and Citrix Technology Professional http://www.CarlWebster.com<http://www.carlwebster.com/> From: Michael B. Smith [mailto:[email protected]] Sent: Tuesday, August 23, 2011 6:29 PM To: NT System Admin Issues Subject: RE: [Microsoft support] Is it me... If you are down, you call them and tell them you are down and that it is a "business critical" event. I don't know what the fee for that is, but you are supposed to get a callback in 30 minutes 24x7x365. Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: David Lum [mailto:[email protected]]<mailto:[mailto:[email protected]]> Sent: Tuesday, August 23, 2011 7:20 PM To: NT System Admin Issues Subject: [Microsoft support] Is it me... ..or is there no 24x7 pay per incident number for support on Microsoft Servers? I keep getting to this page (2008 R2) and choosing "Virtualization" and "Other" I get support times of 6a-6pm. https://support.microsoft.com/oas/default.aspx?st=1&as=1&iid=1059&iguid=d535992c-b4dd-49a7-b4a8-2b14e5649525_1_1&x=10&y=17&c1=508&sd=gn&c=SMC&ln=en-us&prid=13020&gsaid=582847 I had a situation the other night where I thought I was going to have to call them because I uh...have a Hyper-V host that's a domain member and it was requiring connection to a DC to start a guest VM, and the guest VM was the DC it needed to talk to! Invoking some DR steps I got back in business, but still...do you need to have some kind of support contract to have them available 24x7? David Lum Systems Engineer // NWEATM Office 503.548.5229 // Cell (voice/text) 503.267.9764 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
