We are using a hosted help desk system now, but up until then we were using WebCenter+ , was pretty easy to setup and just uses an SQL or MDB config ... does inventory (not tracking/scanning) and has a web enabled option which is just a 320x240 version of the website. Also has a simple crm and billing area we used it up until about 50 clients and 3 techs with never an issue for tracking/billing/invoicing.
Recently considered re-looking at Spiceworks with its phone apps, and the ability to work through WAN/LAN. -----Original Message----- From: Angus Scott-Fleming [mailto:[email protected]] Sent: Monday, October 03, 2011 4:42 PM To: NT System Admin Issues Subject: Re: Ticket System: Recommendations, Blackberry App Ticket Support On 3 Oct 2011 at 13:05, John C Owen wrote: > We are looking at SpiceWorks as it has a helpdesk function built > in > > We are just scratching the scratching the surface here but comes > recommended for less than 1000 users My biggest problem with Spiceworks is its inability to handle roaming computers -- i.e. laptops off the LAN -- with any success. When they fix that it'll be a great product. You can block the ads with a simple HOSTS fix, too. A -- Angus Scott-Fleming GeoApps, Tucson, Arizona 1-520-290-5038 Security Blog: http://geoapps.com/ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
