What OS on the laptop? What does your switch say is on the port to which it's connected - that is, what MAC address, and does it match what the laptop thinks it has? Is wireless on the laptop also turned on? If so, turn it off, assuming you're troubleshooting the wired Ethernet.
Kurt On Thu, Apr 26, 2012 at 13:10, Bill Monicher <[email protected]> wrote: > I have a single laptop in our department that I cannot ping. > The user in question is able to access all network resources. > Windows firewall is off, and no other firewall is running > I have verified that all DHCP & DNS entries are correct. > The user can ping anything on the network. > > Other symptoms: > The machine loses connection to one server periodically. > This is indicated by the fact that his computer shows the "offline" tray > icon. > Any time this happens, he can choose "synchronize", and he always is back > online. > He can access any internet/intranet site w/o problem at any time. > > Switch port counters show no problems. > Changing switch port makes no difference. > > Any helpful suggestions appreciated. > > Regards, > --BM > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
