Didn't OP already say other users could burn discs without issue?

---Blackberried

-----Original Message-----
From: "Andrew S. Baker" <[email protected]>
Date: Wed, 6 Jun 2012 07:52:09 
To: NT System Admin Issues<[email protected]>
Reply-To: "NT System Admin Issues" <[email protected]>
Subject: Re: Disc Burning Issues

Why start there?

See if other users on the same machine have problems, and if the same user
has problems on similarly configured machines.

Then we can move to blowing away the profile...

* *

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On Tue, Jun 5, 2012 at 3:53 PM, Rankin, James R <[email protected]>wrote:

> I would have thought blowing the profile away or renaming it might be a
> good starting point
> ---Blackberried
> ------------------------------
> *From: * Daniel Chenault <[email protected]>
> *Date: *Tue, 5 Jun 2012 19:34:47 +0000
> *To: *NT System Admin Issues<[email protected]>
> *ReplyTo: * "NT System Admin Issues" <
> [email protected]>
> *Subject: *RE: Disc Burning Issues
>
>  Specific to the user, not the machine.****
>
> ** **
>
> Crapware; run spybot and ad-aware (or two others of your choice)****
>
> ** **
>
> Daniel Chenault****
>
> [email protected]****
>
> [image: Description: Description: cid:[email protected]]****
>
> ** **
>
> *From:* Roger Wright [mailto:[email protected]]
> *Sent:* Tuesday, June 05, 2012 1:37 PM
> *To:* NT System Admin Issues
> *Subject:* Disc Burning Issues****
>
> ** **
>
> Windows 7 Pro 64-bit****
>
>  ****
>
> I have a user who has significatnt issues writing to optical discs, both
> CDs and DVDs.  The jobs fail to complete, the discs get stuck in the drives
> (have to use a paper clip), the temp files get hung, etc.  She’s tried
> using Windows’ native Send To method as well as Roxio and CDBurnerXP
> software and has similar issues with all.  When another account logs on
> these problems disappear and disc burning is successful.  I’m inclined to
> think user error is a problem but can’t see anything she’s doing
> incorrectly while watching her.****
>
>  ****
>
> The drive has already been replaced and I’ve cleaned out her %temp%
> folder.  What else can I check?****
>
>
>
> Roger Wright
> ___****
>
>
> **
>

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