Sorry for the delayed response. The US government which granted me a US Passport and a Federal Security Clearance decided I was now of "unknown origin"! I had to go to my local Social Security office to prove I was USA bred and born. Weird. Anyways, James is correct in his assessment. I would say that 99.999% of these issues are caused by something being screwed up in the user's profile. Citrix profile best practice document lists your profiles options as:
1. Mandatory 2. Roaming 3. UPM 4. 3rd-party In my consultant role, I never have to deal with pricing so I don't know the costs of any Citrix or AppSense license. I have heard that if you buy the full AppSense suite the retail license cost is $95/user. I have heard it is MUCH cheaper if you buy just the EM part. I have also been told that RES is now headed in the direction of automation and not so much profile mgmt. But then again, I am a consultant - what do I know? :) Carl Webster Consultant and Citrix Technology Professional http://www.CarlWebster.com<http://www.carlwebster.com/> From: Tom Miller [mailto:[email protected]] Subject: XenApp baffle: Word 2010 keeps opening in repair mode For you XenApp folks... I have a XenApp 6.5 farm that has issues with MS Word 2010. For some reason, for many users, it keeps prompting them with "Word failed to start correctly last time...do you want to start word in safe mode?" Of course they can't start Word in safe mode, this being Terminal Server/XenApp. Any solutions or suggestions for this issue? This if Office 2010 Standard and the other Office apps run fine. I use UPM to manage user profiles on a remote share, should that matter. Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
