Was the package installed as an admin?  Does the package have the “run all from 
my computer” option selected for all Office items?
Carl Webster
Consultant and Citrix Technology Professional
http://www.CarlWebster.com<http://www.carlwebster.com/>

From: Tom Miller [mailto:[email protected]]
Subject: Re: XenApp baffle: Word 2010 keeps opening in repair mode

This is still an issue for some users.  I have not yet tracked it down to the 
UPM profile folder, online plugin version, or something else.  And sometimes a 
user cannot get into Word, sometimes fine.

I just hung up from my Citrix partner.  He told me this is "definitely" an 
issue of installation on the Citrix servers.  I don't buy that.  On 10 servers? 
 It's the same packaged install I used for my other XenApp farm and never had 
this issue in the old farm.  And this only happens with Word.  And the 
HMLM\...\Resiliency key which sometimes triggers the safe mode doesn't exist on 
any of the servers.

If I discover anything useful I'll post it.



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