On Thu, Feb 21, 2008 at 11:27 PM, Vincent Medina <[EMAIL PROTECTED]> wrote: > I do not have Dell's GOLD support status, so I would not know their support > response times.. Is this something you must pay for or buy 1 million dollars > worth of their crap in order to achieve.
Gold Support is/was a line item on the "Service and support" page of their configurator. It's been renamed to "ProSupport" recently. Adding it to the standard 1-year warranty cost < $50 for most user systems. I think it comes standard with servers. > No thanks - I'd rather stay with a company that stands behind their > standard warranty without paying for GOLD support.. As I mentioned, Dell is happy to sell you cheap crap if that's what you want.. It sounds like you went the cheap crap route, and got exactly what you paid for. Why is this a surprise to you? > Also... I thought I clearly indicated the server was out of warranty ... You did. But your stated complaint was that Dell's support is inferior to IBM's. I fail to see how a refusal to send you a free part on an out-of-warranty system reflects poorly on Dell. I'm pretty sure IBM won't send you free parts on out-of-warranty system, either. > my point was their parts are overpriced. I can get dual Xeon Processor boards > for well under $200.00. Then why didn't you? Let me answer that for you: You wanted a board *for that server*. Most big-name servers use proprietary parts, which carry a higher price. As someone else noted, IBM server parts aren't cheap, either. And even generic server motherboards tend to be expensive. A quick spot check shows that the Tyan S5397 server board streets for around $500. So $200 is actually pretty cheap. -- Ben ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
