You never mentioned what type of support contracts you have from either vendor.
For example, with Dell, you probably don't have the Gold support, which cost a whole $40 for new systems. Since you mentioned 'Return to Depot' - you obviously skimped on your Dell Support Contracts. They only do return to dept on their basic support plans. With Dell Gold support, just send a chat to Dell with the steps you took to troubleshot, and the parts you need to swap. If you need a tech onsite, you can request it. Part and tech will be there next day, no questions asked. I have replaced a lot of Mobos, parts, power supplies, etc this way. I've even replaced whole systems. It never takes me more than 5 minutes. -----Original Message----- From: Vincent Medina [mailto:[EMAIL PROTECTED] Sent: Wednesday, February 20, 2008 11:24 PM To: NT System Admin Issues Subject: RE: Lenovo? If you pay for the support contract you get support, that is exactly what you should expect from DELL. I find IBM backs their products without all the nonsense DELL puts you through. We support 3 networks totaling 100 + Desktops and 20 + Notebooks. IBM and DELL split 40/40 with clones making up the rest. In our shop as I type are: 1 - IBM NetFinity (Bad HD - IBM support called back within 15 min of support request and will be sending a replacement HD tomorrow) 1 - Samba (Clone) (Bad HD - In house repair) 1 - CPQ POS NB(Virus - In house repair) 1 - IBM T43 (User Dropped, Bad Mobo - Sending to Depot see If we get lucky - BTW called back in less than 15 min after requesting service online.) 2 - Dell Latitude (Bad Power Jack - Tech did not bring a mobo - Will return tomorrow, 2nd NB has Bad LCD - 30 min. on hold and will have a tech out by tomorrow) 1 - Dell OptiPlex (Bad Pwr Supply - 25 minutes on hold - got a moron on the phone and hung up on him. I called back a second time, 30 minutes on hold - got someone who was Good and is sending part + tech in the morning) 1 - IBM X61t - Bad Fingerprint reader (Sent on Fri to depot got it back Tuesday, good as new) 1 - Dell Server Dual Xeon (Bad Video - No Support Contract / Ran out - Need to send in, will not send part, Gonna live with it because it is running CentOS and we can access fine via SSH.) BTW they want to charge me $200 for the motherboard. Day in the trenches.... IBM by far makes my life easy! At least for now. ;) -----Original Message----- From: Ben Scott [mailto:[EMAIL PROTECTED] Sent: Tuesday, February 19, 2008 1:03 PM To: NT System Admin Issues Subject: Re: Lenovo? On Feb 19, 2008 10:34 AM, Vincent Medina <[EMAIL PROTECTED]> wrote: > Wow... dell = problems. computers = problems (I can hear Shook already...) > We use to use Dell as early as 1 year ago, their support is horrible. I find Dell support to be excellent. Quick to answer, speak English very well, eager and able to help. Of course, we're buying the business line (OptiPlex, Latitude) and with support contracts. If you're buying the $400 home machines, that may be a different story. With Dell, you always get what you pay for. If you want to go the cheap route, they are happy to sell you something cheap. > I have never waited more than 3 days for a depot repair from IBM ... I've never done a depot repair with Dell. They always have parts, or parts and a technician, on-site the next business day. My anecdote can beat-up your anecdote! ;-) -- Ben ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
